• Design, validate, and iterate on user interfaces for web, mobile, and email using Figma • Lead complex workflow modeling across multi-role, multi-data systems • Create and maintain Enertiv's design system, ensuring consistency across all surfaces • Write clear, unambiguous design requirements—including flows, logic, states, and edge cases • Use analytics tools (Mixpanel, Gong) to investigate user behavior and inform decisions • Conduct research via user interviews, call recordings, and internal conversations • Use AI tools daily to compress design cycles — synthesize Gong/Chorus call recordings into user insights, generate and iterate on design specs, and reduce time-to-prototype using tools like Figma AI, Claude, and LLM-assisted workflows • Complete a design audit during onboarding, identifying opportunities for improvement • Collaborate with Engineering, Product, CS, and Sales stakeholders • Take ownership of outcomes, not just design artifacts • Collaborate with Engineering, Product, CS, and Sales stakeholders on requirements and priorities • Take full ownership of outcomes, not just design artifacts • Synthesize Gong call recordings and support tickets into actionable design opportunities • Use AI tools (Figma AI, Claude, LLM workflows) to accelerate design specs, prototype faster, and reduce cycle time • Bring AI into the design process proactively, not superficially — demonstrating clear time savings and quality improvements • Build and document a repeatable AI-augmented design workflow for specs, research synthesis, and iteration • Interfaces are clear, complete, and implementable without clarification from engineers • Measurable improvement in user task success and feature adoption • Design specs ready for engineering within 1 sprint of feature kickoff • Makes autonomous design decisions without waiting for PM direction • Engineering handoffs are clear and complete, reducing back-and-forth questions to near zero • Design system is adopted and maintained across the product suite • Shows genuine interest in sustainability, decarbonization, and Enertiv's mission • Users gain clarity navigating complex operational data and workflows • Engineering moves faster with fewer design questions and handoffs are frictionless • Product outcomes demonstrate measurable impact and improved user engagement • Design system is adopted consistently and reduces rework across the platform

• Partner with business stakeholders, product teams, and technical teams to understand user needs, business goals, and software requirements. • Design, develop, and modify user interfaces based on end-user needs and business requirements. • Create design artifacts, workflows, wireframes, prototypes, and UI designs using Figma. • Analyze user needs and software requirements to determine feasibility within timeline and cost constraints. • Support the design and development of internal tools for customer service, sales, account management, and marketing use cases. • Collaborate cross-functionally to ensure designs align with business objectives, technical feasibility, and user experience standards. • Contribute to data-driven UI development and design decisions based on user needs, feedback, and business requirements. • Communicate design concepts clearly to both technical and non-technical stakeholders. • Deliver high-quality design work quickly while maintaining strong attention to usability, visual quality, and consistency. • Support software system planning, layout recommendations, and interface improvements as needed.

Requisition Number: 2369070 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Take ownership of the overall user experience and customer experience design for the United AI Studio platform. Develop and maintain design standards and guidelines to ensure a cohesive and intuitive experience across all features - Oversee Feature Design: Collaborate with product managers and stakeholders to understand requirements and translate them into effective design solutions. Use Figma to create wireframes, prototypes, and visual designs that align with user needs and business goals - Mentor Junior Designers: Provide guidance, feedback, and mentorship to junior designers and contractors on the team. Support them in delivering high-quality designs and help them develop their skills in UX/CX design - Usability Testing: Coordinate and conduct usability testing sessions to evaluate the effectiveness and usability of design solutions. Analyze the results and iterate on designs based on user feedback and data-driven insights - Collaborate with Cross-functional Teams: Work closely with product managers, developers, and stakeholders to align on design goals, requirements, and implementation. Communicate design decisions effectively and advocate for the user throughout the development process - Stay Updated on UX/CX Trends: Stay current with industry trends, best practices, and emerging technologies in UX/CX design. Continuously improve design processes, methodologies, and tools to enhance the overall design capabilities of the team - Documentation and Communication: Document design decisions, guidelines, and patterns for reference and future use. Clearly communicate design rationale, concepts, and solutions to stakeholders and team members - Drive Continuous Improvement: Identify areas for improvement in the user experience and propose innovative design solutions. Collaborate with the team to implement enhancements and iterate on existing designs based on user feedback and data analysis You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 10+ years of experience in UX/CX design, with a focus on digital products or platforms - Experience in overseeing and delivering successful user experiences - Experience in using design tools such as Figma, Sketch, or Adobe Creative Suite to create wireframes, prototypes, and visual designs. Ability to create visually appealing and intuitive user interfaces *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description Shape the long-term user experience vision for web, mobile, and AI experiences that help millions of people achieve their financial goals. Use design thinking techniques and foster strong collaboration across business, product, design, analytics, and technology to translate business strategy, client insights, and market trends into actionable UX direction for product teams. Solve complex, large-scale problems and create experiences our clients love and that drive results for the business. Lead the UX discipline and drive culture and process improvements. Use creative and technical problem-solving skills to guide UX strategy. This is a senior individual-contributor role with broad strategic influence. Qualifications - Undergraduate degree or equivalent experience in a creative or technical field. Graduate degree preferred. - Minimum 10 - 15 years of experience or equivalent combination of experience and education. - Portfolio demonstrating extensive experience solving the most complex UX problems and designing thoughtful, innovative web and mobile experiences for large-scale clients. - Exceptional collaboration skills. High degree of creativity, empathy, and passion. - Stellar communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute. Able to drive clarity on the largest and most difficult projects. - Expert in Design Thinking, Agile, and Lean methodologies. - Highly proficient in the use of design and prototyping software (Figma). - Knowledgeable about AI enablement for UX. - Deep knowledge about web, mobile, and AI UX patterns, best practices, and emerging technologies. Understanding of HTML/CSS. - Excellent organizational skills. Able to switch between tasks across projects. - Able to give and receive feedback and interpret critique to enhance project outcomes. - For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better. Requirements - Drive UX strategy, principles, and north-star experiences for the most complex, program-level initiatives. - Present experience vision, strategy, and recommendations to leadership and senior stakeholders to guide execution and decision making. - Partner with leadership across Product, IT, and Analytics to deeply understand core business and user goals to identify new opportunities. - Provide the vision and ensure the necessary alignment to translate those opportunities into concrete, outcome-focused solutions. - Partner with UX research for discovery work, research synthesis, journey mapping, service design, and opportunity framing. - Guide teams in prioritizing user needs, accessibility, and long-term experience value. - Evaluate emerging technologies and industry trends to inform strategy. - Lead experience and design reviews, providing strategic direction, actionable feedback, and quality oversight for designers to ensure alignment to experience vision and standards. - Extensive knowledge of the competitive landscape and of the Ascensus brand. - Drive a user-centered design culture, innovation, and process improvements up, down, and across the organization. - Build strong, collaborative relationships across design, business, development, and analytics teams. Manage expectations within the team and with clients. - Use qualitative and quantitative data to drive design decisions and ensure that solutions have the intended impact. - Assist with other tasks and projects as assigned. - Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Company Description At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.