• Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis • Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired) • Coordinate removal orders or disposal requests in line with account strategy and client SOPs • Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows • Maintain accurate records of unfulfillable unit counts, trends, and resolution actions • Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients • Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool • File and track claims with Amazon for units confirmed lost or damaged by FBA • Follow up on open claims through resolution and ensure reimbursements or replacements are received • Maintain a claims log with status, amounts, and outcomes • Reconcile shipped quantities against Amazon-received quantities for all inbound shipments • Identify and document short-receives, over-receives, and missing units • Submit research requests and claims for inbound discrepancies within Amazon's required timeframes • Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies • Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) • Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status • Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions • Track stranded inventory aging and flag units approaching long-term storage fee thresholds • Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units • Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps • File manual reimbursement cases through Seller Central or via third-party audit tools as applicable • Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly

• Through the use of company and department practices and procedures, manages Amazon search campaigns across clients of various business types, sizes, and industries, including daily optimizations and high-level strategy changes. • Acts as a SME or Trainual content owner for one department-specific functions, develops reports, and provides guidance to peers • Provides insightful analysis, interpretation, and actionable plans based on campaign performance data from Amazon Ad Console and other retail media platforms. Aligns strategies with overall retail business performance • Engages in weekly department scrums and training sessions to deepen knowledge within the channel • Develop new department training materials • Actively seeks opportunities to enhance campaign performance and business impact, aligning strategies with client goals • Conducts in-depth market research and competitor analysis to inform campaign strategies • Maintains frequent and excellent communication both on internal agency teams and externally with assigned clients • Efficiently leverages available AI tools and delegation resources to enhance workflow effectiveness and campaign outcomes • Discusses anomalies, possible causes, and provides solutions to the manager to ensure alignment with client and company requirements • Establishes and maintains a collaborative relationships with internal teams and clients • Maintains or exceeds department-established performance standards • Other duties as assigned

• Prepare content for submission to Amazon using internal processes to generate Inventory flat files. • Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date. • Submit category-specific updates to the Amazon marketplace using Inventory Flat Files. • Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training. • Escalate cases to Strategic Account Services (Issue Resolution team). • Assist with submissions and issue resolution via partner-owned Seller Central accounts. • Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines. • Monitor submissions and provide thorough updates in our project management software. • Maintain an internal tracking system used to track live submissions. • Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners.

• Prepare content for submission to Amazon using internal processes to generate Inventory flat files. • Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date. • Submit category-specific updates to the Amazon marketplace using Inventory Flat Files. • Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training. • Escalate cases to Strategic Account Services (Issue Resolution team). • Assist with submissions and issue resolution via partner-owned Seller Central accounts. • Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines. • Monitor submissions and provide thorough updates in our project management software. • Maintain an internal tracking system used to track live submissions. • Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners.