• Lead clinical informatics support for VA facilities transitioning from VistA/CPRS to Oracle Health/Cerner, including planning, readiness, cutover, and post-transition support activities. • Supervise, coordinate, and mentor Health Informatics Specialists, Clinical Application Coordinators, and other clinical informatics SMEs. • Support CPRS Transition Plan activities, readiness tracking, field support requests, issue resolution, and clinical applications configuration guidance. • Provide expert VistA/CPRS support for Clinical Reminders, order menus, notifications, consults, notes, alerts, templates, reports, and related clinical applications. • Perform program and data analysis using VistA FileMan, VSSC, Pyramid Analytics, BISL reports, Excel, Power BI, or similar tools to inform operational recommendations. • Engage VAMC informatics staff, VA program offices, EHRM teams, OIT stakeholders, and Government leads through meetings, office hours, presentations, and direct support. • Develop and review SOPs, operational guides, training materials, scorecards, dashboards, request logs, FAQs, SharePoint resources, and other field-facing artifacts. • Identify risks to clinical operations, data migration, readiness, and user adoption; recommend practical mitigation strategies.

• Undertake translation tasks, including in-game text, UI, legally-relevant texts and supporting materials in line with client guidelines, First Party terminology, and established tone and style. • Carry out editorial tasks, including revision and review of translations to ensure linguistic accuracy, consistency, and natural flow. • Perform creative translation and localization tasks, including developing, maintaining, and updating glossaries, style guides, and character profiles within established ownership frameworks. • Meet project deadlines and productivity targets while maintaining high quality within a pre-determined localization pipeline. • Ensure consistency of tone, voice, and terminology across all content and game components. • Collaborate with fellow translators to review work for cohesion and logical content flow. • Identify and resolve localization issues, including issues raised during review, and bugs found during testing. • Use translation and project management tools (e.g., memoQ, JIRA, client-specific systems) to track progress and maintain workflow visibility. • Enter, monitor, and respond to localization queries in accordance with team workflows. • Assist in onboarding new translators, providing guidance on language-specific tools and project norms. • Support candidate test evaluations and contribute to test updates as needed. • Works closely with clients on day-to-day language matters, staying in constant communication to keep content aligned. • Respond flexibly to evolving project requirements and priorities.

• Own the commercial success of the Art Delivery line of business at global level, including revenue growth, margin targets, and long-term scalability. • Partner closely with the sales team to evaluate, shape, and close new business opportunities, ensuring they are structured for successful delivery. • Participate in client-facing discussions to define scope, pricing models, delivery strategies, and long-term partnership potential. • Ensure that signed deals align with operational capabilities, artistic standards, and strategic goals. • Define and execute a forward-looking strategy for the art business, including service offerings, capacity planning, and market positioning. • Identify opportunities for new capabilities, delivery models, tools, or geographic expansion. • Build new teams in growth regions. • Support, grow and mentor current teams. • Stay informed on industry trends in game art production, outsourcing, and co-development to inform business decisions. • Design, organize, and deploy cross-functional delivery teams, along with the Global Art Director, to meet client needs effectively and efficiently. • Establish scalable structures, workflows, and resource models in partnership with production and art/codev leadership. • Ensure clarity of roles, responsibilities, and accountability across the delivery organization. • Act as an escalation point for delivery or resourcing challenges, driving solutions that protect client relationships and business outcomes. • Build trusted relationships with key clients as a business and delivery leader. • Ensure consistent communication and alignment between internal teams and external partners. • Represent the Art Services business internally, providing clear reporting on performance, risks, and opportunities.

• Be responsive to client support requests via email and support channels • Set up and maintain measurement for campaigns across advertisers, agencies, and publishers • Monitor campaigns for alerts, exceptions, and data inconsistencies • Troubleshoot issues and help resolve them before they affect client reporting • Support Measurement Success Managers with day-to-day measurement and client needs • Build and maintain spreadsheets to analyze large datasets and support client reporting • Lead Zoom-based client trainings and onboarding sessions • Play a key role in quality assurance, ensuring the data delivered to clients is accurate • Partner with teammates to improve workflows and processes as our client base grows