Twoconnect logo
Twoconnect

We facilitate business growth through our managed offshoring services.

Dispatch Coordinator – Fixed-term Contractor

GeneralGeneralFull TimeRemoteSeniorTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Dispatch Coordinator – Fixed-term Contractor

Twoconnect

• Support the company by providing customer-facing dispatch, coordination, administrative, and account support services • Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police. • Allocate and dispatch jobs to available tow truck drivers quickly and accurately. • Use Linksoft Tow Manager to manage job assignments and updates. • Answer driver queries regarding payments, locations, and pick-up details. • Handle quote and invoice preparation for completed jobs. • Respond to pricing and job verification requests. • Provide timely updates and information to insurers and police as required. • Verify job details and pricing before final submission. • Deliver excellent phone-based customer service, especially during quiet periods. • Maintain clear records of calls, dispatches, and job statuses. • Support General Manager with reporting and any additional administrative tasks.

Job Requirements

  • Bachelor’s degree in Business, Logistics, Communications, or a related field.
  • Previous experience in admin, logistics, dispatch, or customer service is highly regarded.
  • Excellent verbal and written communication skills – clear, professional, and responsive.
  • Strong phone presence and ability to manage multiple conversations calmly under pressure.
  • Well-organised with high attention to detail and time sensitivity.
  • Tech-literate; confident learning new tools.
  • Ability to work independently during peak periods and collaborate as part of a team.

Benefits

  • Work from home
  • Tuesday to Saturday 6:00PM – 3:00AM AEST/AEDT (*adjustments will be made for daylight saving time)*
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

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