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Flosum

The only Salesforce Continuous Deployment tool that's easy to set up, 100% secure, requires no code & keeps all metadata

Technical Enablement Lead – Documentation

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

Technical Enablement Lead – Documentation

Flosum

• Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. • Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). • Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. • Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. • Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. • Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. • Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. • Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

Job Requirements

  • 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
  • Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
  • Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
  • Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
  • Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
  • Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).

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