Effective and accessible substance use treatment.
Patient Scheduling, Registration Specialist
Location
California
Posted
18 hours ago
Salary
0
Seniority
Junior
Job Description
Patient Scheduling, Registration Specialist
Recover
• Answer inbound calls from patients seeking treatment • Make outbound calls to referred individuals, building rapport and sharing information about Recover's services • Follow up with prospective clients who need additional outreach or who are awaiting insurance enrollment • Confirm insurance status using verification portals • Search and manage client records in our electronic health record, creating new charts or updating existing ones as needed • Walk clients through enrollment documents and explain the sign-up process • Provide warm hand-offs to other resources when clients are not eligible for Recover's services • Schedule initial appointments based on client preferences for timing, provider, and format
Job Requirements
- Bilingual in Spanish and English
- 1+ year of experience in a client-facing role involving phone-based outreach, intake, admissions, scheduling, or engagement
- Familiarity with healthcare
- Comfortable working independently and managing a high volume of calls and follow-ups
- Strong communication skills with the ability to build rapport quickly and explain processes clearly
- Certified or Registered Alcohol Drug Counselor (RADT, CADC-I or higher, or equivalent) (Nice to have)
- Experience with EHR systems (Nice to have)
- Experience in addiction treatment or behavioral health settings (Nice to have)
- Lived experience with substance use disorders (Nice to have)
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Holidays)
- Training & Development
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