• Serve as first point of contact across students, instructors, and PAs; triage and resolve inquiries in a timely manner, with professionalism and empathy • Maintain comprehensive knowledge of courses, certifications, prerequisites, and policies; disseminate accurate, up-to-date information. • Apply simple policy requirements; recognize boundaries and escalate beyond scope. • Utilize Copilot/AI to tailor email responses and ensure professional tone. • Process name/email changes, account access, duplicate account merges, certificate lookups, materials. • Process invoice and payment corrections, Moneris investigations, accounts/roster errors; PA account creation and management. • Validate and process account correction requests to maintain data integrity. • Provide complex technical support to assist with user access of the portal and online courses on situations that are escalated from Tier 1 associates. • Ensure data integrity by conducting audits of course records and instructor/PA activities; verify adherence to standards and protocols and escalate when appropriate. • Identify potential issues proactively; and escalate for implementation of preventive measures with clear documentation.

• Design and execute experimental studies and surveys from scratch, utilizing both quantitative and qualitative methodologies to investigate religious and social phenomena. • Lead complex data gathering initiatives, including long-form qualitative interviews, focus groups, and the collection of data. • Apply advanced statistical knowledge to large datasets and utilization of data visualization. • Lead product/program evaluations to assess impact and efficacy through rigorous scientific standards. • Author and co-author high-level deliverables including academic papers, journal articles, curriculum standards, white papers, and books. • Work simultaneously on multiple projects, collaborating with the "Books & Reports" squad to ensure research aligns with long-term publication goals.

• Identify, evaluate, and select suppliers based on quality, cost, delivery, and service requirements • Develop and maintain strong relationships with vendors and strategic suppliers • Negotiate pricing, contracts, terms, and conditions to achieve the best value for the organization • Manage operational procurement for warehouses and operational sites across the assigned region • Coordinate with warehouse operations teams to identify purchasing needs for operational supplies, equipment, and materials • Source vendors, request quotations, and support cost comparison to ensure efficient procurement decisions • Track purchase orders and follow up with vendors to ensure timely delivery of goods and services • Assist in invoice validation and discrepancy resolution to ensure financial accuracy • Maintain procurement records and documentation in accordance with company processes • Manage asset registration and updates through internal asset management systems • Monitor asset allocation, transfers, and utilization across operational sites • Support asset inventory checks and periodic asset audits • Coordinate with cross-functional teams including Operations, Finance, and Administration to ensure smooth operational support • Assist in preparing procurement and asset management reports as required by management • Follow standard operating procedures established by management and support continuous process improvement

• Lead the development and oversee the execution of influencer campaign strategies in accordance with client goals. • Be the primary point-of-contact for assigned clients, leading client calls and all other communication streams related to campaign strategy, budgeting, and more. • Delegate day-to-day campaign-level responsibilities to creator coordinators to ensure timely and thorough execution of campaign strategies. • Manage campaign-level budgets in alignment with client goals. • Synthesize campaign performance through the development of metrics reports, use data to inform future strategies and tactics. • Maintain a strong understanding of the impact space and the creator economy to inform campaign strategies. • Support the Chief Creator Officer in setting broader company strategies for our client work, aligned with emerging trends in the creator ecosystem. • Support the Creator Engagement Team in building relationships with creators, as needed.