• Manage provider credentialing, enrollment processes, and regulatory compliance • Ensure timely onboarding and reimbursement • Minimize credentialing-related claim denials • Maintain network participation and collaborate with stakeholders in Revenue Cycle Management (RCM)

• Manage provider credentialing and enrollment processes • Ensure regulatory compliance for timely onboarding and reimbursement • Collaborate with healthcare providers, payers, and internal teams

• Under moderate supervision, works in a fast-paced professional call center environment providing excellent customer service to customers on both inbound and outbound calls. • Services and assists in maintaining existing Private Passenger Automobile, Homeowner and Commercial policies. • Work and complete all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner. • This involves utilizing in-depth understanding of products and underwriting guidelines to collect customer information, evaluate and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed; servicing and maintaining existing accounts via phone with multiple carriers in multiple states, to include quoting/cross-selling/up-selling of insurance products as well as handle all policy inquiries and changes. • Interact with Underwriters to respond to general questions or resolve complex underwriting policy issues. • Resolve general billing inquiries and process basic payments. • Utilize in-depth understanding of related products and systems knowledge to complete tasks independently and in a timely manner; completes project work as assigned.

• Lead the web scraping development team and become a technical leader • Drive architectural decisions and shape the future of the scraping infrastructure • Participate in team building by hiring backend, browser, DevOps, and QA engineers • Establish development and release processes • Ensure code quality control and technical decision oversight • Conduct anti-bot research and bypass techniques