• Delivery of live online instruction: You lead virtual training sessions and convey practical, hands-on knowledge to participants. • Support and advising: You assist training participants throughout the entire course and support them with questions and concerns. • Preparation and follow-up of trainings: You ensure that training measures and courses run smoothly by preparing and following them up carefully. • Continuous professional development: You continuously expand your expertise in your area and in additional fields such as ITIL®, Scrum, PRINCE2®, DevOps, AI topics, agile methods, Design Thinking and other approaches. • Acquisition and imparting of certifications: You regularly obtain new certifications and pass this knowledge on to participants as part of your training. • Creation of training materials: You develop and optimize teaching materials tailored to the needs of learners.

• Responsible for all new hire Mental Health Professional training including Netsmart myAvatar, documentation, clinical services, crisis intervention, agency policies and procedures. • Provide clinical support and training in the Netsmart myAvatar Electronic Health Record (EHR). • Maintain and update Netsmart training materials, distribute reports to clinical leadership, and attend to support and training requests of MHPs and other clinical roles. • Make recommendations on the clinical appropriateness of correction requests that are submitted. • Provide additional support for tasks related to myAvatar as requested. • Attend the myAvatar CWS calls, utilize Netsmart Connect, and review other resources to support the clinical practices and workflow of the organization.

• Support day-to-day administrative and back-office activities • Assist with finance-related documentation, invoicing, and data entry • Provide support in HR administration and employee documentation • Help maintain internal records and company files • Coordinate internal communications and organizational tasks • Support compliance and internal administrative processes • Collaborate with management on operational and reporting activities • Ensure confidentiality and accuracy in handling company information

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products • Meticulous documentation of end user issues in ITSM tool • Adherence to processes and knowledge documents • Ticket backlog management • Continuous service improvement activities – knowledge script creation, training document updates etc. • Close collaboration with Onsite IT technicians