• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system. • Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system. • Participate in testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes. • Assist in configuring and customizing the EHR system to meet the specific needs and workflows of healthcare providers and organizations implementing operationally approved optimizations. • Collaborate with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination. • Maintain accurate documentation of system configurations, user procedures, and support issues.

• Accounting entries, account reconciliations, preparation of trial balances and financial statements. • Preparation/issuance of withheld taxes and calculation of direct and indirect taxes, such as PIS, COFINS, CSLL, IRPJ, RET, ICMS, DIFAL, ISS and Simples Nacional. • Filing of ancillary tax declarations, such as DCTF, EFD Contribuições, EFD ICMS/IPI, EFD-Reinf, DCTFWeb, ECD, ECF, DIRF and DIMOB. • Other activities related to the area.

• Conduct Assessments, Supervision, and Family Training. • Facilitate individualized treatment plans based on client needs. • Perform concurrent assessments and reviews. • Create individualized treatment plans for each client. • Use evidence-based treatment methods to facilitate individual treatments plans. • Review Graphs and Data. • Perform supervision and Family Training Remotely. • Adhere to guidelines and protocols.

• The Implementation Analyst is responsible for end-to-end onboarding, compliance vetting, and activation of SMS messaging services for customers across Sinch brands • Validate submitted business information, use cases, campaign details, and supporting documentation • Ensure all customer applications for 10DLC and Toll-Free messaging meet carrier, regulatory, and internal compliance requirements prior to activation • Conduct enhanced vetting requests when additional validation is required • Open and manage technical support tickets for provisioning, number activation, import issues, and messaging failures • Monitor and enforce adherence to SMS messaging policies and carrier regulations • Respond to internal and external requests via designated operational Slack channel