• Ownership of key customer value metrics • Building playbooks for the sales and customer support functions • Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers • Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc • Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Role Description Atlantic Coast Mortgage is seeking a skilled Condo Project Underwriter to work directly with our Underwriting team to help develop a dedicated Condo Desk that will support condominium reviews from initial intake through final certification. This role is responsible for creating workflows, procedures for evaluating condominium documentation, ensuring project eligibility in accordance with agency and investor guidelines, and serving as a key resource throughout the condo review process. This is a unique opportunity for a motivated professional to help build and shape ACM’s Condo Desk from the ground up. The ideal candidate is someone who wants to take ownership of the role, bring innovative ideas to the table, and make the position their own as the department continues to grow. - Establish standardized condo desk operations - Monitor Condo Desk Pipeline and ensure timely processing of requests including HOA orders - Order and review all documentation for compliance with all regulatory guidelines and investor requirements - Work with multiple department teams to resolve conditions and documentation issues - Assist in pipeline management to ensure turnaround times are met - Perform preliminary eligibility screening and issue condo approval certificates or denials for final underwriting decisions - Resolve any issues or discrepancies as they arise - Help develop a dedicated Condo Desk that will support condominium reviews from initial intake through final certification Qualifications - Minimum of 2 years of experience in Underwriting, specifically with condo review/underwriting - Experience using Encompass software - Strong understanding of federal and state guidelines - Ability to work with a high degree of accuracy in a fast-paced work environment - Excellent customer service and time management skills Company Description ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.

• Reports to: Executive Director & Board of Directors • Supervises: Operations Coordinator and Impact Lead • Aid Executive Director and Managers with recruitment and hiring of staff • Responsible for overseeing the onboarding of new staff, including creating and tracking employment contracts • Manage offboarding employees • Monitor staff time to help assess team capacity and gaps • Research and apply for various wage subsidy programs • Manage wage subsidy compliance and reporting • Run bi-weekly payroll using a third-party payroll service provider (Ceridian) • Oversee performance reviews of staff using a 360 model • Produce financial reports and organize the bookkeeping for each quarter and the year-end • Co-create the fiscal budget with the Executive Director • Manage bank accounts and credit cards • Process and monitor all invoicing to funders and customers, as well as payments to contractors and suppliers. • Responsible for compiling, interpreting, executing, and verifying financial information • Monitor and analyze the organization’s cash flow • Liaise with our accounting firm for the annual audit • Maintain the organization's operations manual • Be accountable for overseeing Monday.com and Google Drive organization • Manage all information and technology access for the organization • Manage the Youth Climate Lab Finance email • Coordinate quarterly board of directors meetings and offer check-in points to support the management of the sub-committees • Control and innovate governance and people management policies and procedures while suggesting improvements to the internal control framework • Analysis of performance measures and alignment with organizational strategy • Developing strategies that work to minimize financial risk • Liaise with our lawyers for any legal requirements and needs • Work with the Programs Manager to support budgeting and cost controls of individual projects. • Work with the management team to determine fundraising strategies and funding budgets. • Reading through various grant and fundraising proposals to understand restrictions and regulations. • Ensure compliance with various regulatory/compliance requirements with a wide range of funders and partners, such as the creation and maintenance of project budget lifecycles and their relevant documentation requirements. • Manage Impact lead • Meet with impact interns or capstone students as needed • Oversee financial and fundraising reporting • Interest in collecting and using data to tell stories • Support with financials for grant writing • Organizing fundraising support & data collection for fundraising goal setting

• Recording and reconciling credit card transactions, ensuring all receipts are submitted and charges are correctly coded • Supporting month-end close processes to ensure transactions are entered accurately and on time • Assisting the finance team in enforcing RP's expense policies • Assisting with the annual audit by providing necessary documentation and supporting schedules • Maintaining accurate and organized financial records, including W-9s, W-8BENs, invoices, and other supporting documentation • Maintaining confidentiality of Rethink Priorities financial records and activity • Managing day-to-day bookkeeping tasks including recording bills, contractor invoices, and external payment requests in Sage Intacct accurately and in a timely manner • Recording US and UK payroll entries and staff expense reimbursements, ensuring transactions are accurately recorded in the general ledger • Preparing and reviewing balance sheet reconciliations for month-end and year-end close; maintaining supporting schedules and processing assigned journal entries • Managing and overseeing day-to-day Accounts Payable and Accounts Receivable activities, ensuring timely vendor and contractor payments and accurate processing of deposits and expense reimbursements • Developing and maintaining spend analysis across departments and grants to support budgeting, forecasting, and financial reporting • Serving as a responsive and knowledgeable point of contact for staff finance questions and requests, including payment inquiries, expense coding, and platform access • Reviewing and approving staff reimbursement requests including meal per diems • Supporting the development and maintenance of cost methodologies, including indirect rates and cost allocation approaches, and assisting with financial forecasting to inform budgeting and grant reporting • Collaborating with the Controller and finance team on strategic initiatives and process improvement projects as the organization grows • Creating and maintaining Standard Operating Procedures for the Finance and Operations team • Supporting the organization during periods of substantial org-wide growth and within the Finance department as needed.