Loop AI

• Ownership of key customer value metrics • Building playbooks for the sales and customer support functions • Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers • Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc • Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

• Ownership of north star metrics around customer education - time-to-value, activation depth, certification velocity, ticket deflection, and education's contribution to NRR • Stand up Loop Academy end-to-end - pick the LMS, design the information architecture, define the curriculum spine, and ship the first cohort of video walkthroughs and certification tracks personally before scaling a team behind it • Ownership of all internal processes spanning instructional design, video production, written guides, in-product nudges, live cohorts and certifications - running it like a content studio • Translate every product surface and every agentic workflow into the right format for how a restaurant operator actually learns - short-form video, written playbook, in-product nudge, cohort, or credential • Partner with Product and AI Engineering to instrument education itself - what gets watched, where the drop-off lives, what converts to behavior change - and feed those signals back into both the curriculum and the product roadmap • Build a certification program that operators carry into their next job - the equivalent of a HubSpot Academy or Trailhead credential, but for the restaurant industry. Build and run the contractor and agency stack - instructional designers, video producers, freelance studios - and own the unit economics of every minute of content shipped

• Identify and source strategic partnerships with major brands and key players in the restaurant industry. • Build and nurture relationships with key stakeholders at partner organizations, including C-level executives and decision-makers. • Drive the partnership lifecycle from initial engagement through to contract negotiation and implementation. • Collaborate with the Implementation Manager to onboard and train partner accounts, ensuring successful integration and adoption of Loop AI's products and services. • Own and manage partner accounts, driving revenue growth and maximizing the value of partner relationships. • Develop and execute partnership strategies to meet and exceed revenue targets and business objectives.