• Engage directly with customers via personalized, insurance-based video consultations. • Address needs like diabetes management, weight loss, PCOS, performance training, and digestive issues. • Schedule includes 60-minute initial consultations and 30- or 60-minute follow-ups with flexibility.

• Engage with customers addressing diverse needs like diabetes management, weight loss, PCOS, performance training, and digestive issues through personalized consultations. • Conduct 60-minute initial consults and 60 & 30-minute follow-up calls, providing comprehensive support. • Book consults based on preference and availability. • Stay up-to-date on the latest research for health optimization.

• Manage end-to-end freight forwarding operations across air, sea, and land transport modes • Create shipments in internal logistics systems and manage daily ETD and ETA updates • Track shipment progress daily and proactively resolve any transit delays or disruptions • Coordinate directly with freight forwarders, carriers, and third-party logistics providers to ensure timely delivery • Oversee and verify shipping documentation including bills of lading, commercial invoices, and packing lists • Review customs paperwork to ensure full accuracy and compliance with trade regulations • Liaise with customs brokers and regulatory authorities to meet local and international trade requirements • Maintain meticulous accuracy when logging shipment data, key milestones, and critical operational dates • Provide regular status updates and operational reporting on shipment progress to stakeholders • Collaborate with internal procurement, supply chain, warehousing, and finance teams to ensure seamless logistics workflows • Maintain strong, professional relationships with key logistics partners and external stakeholders • Handle low-volume inbound and outbound phone calls to resolve immediate shipment and delivery challenges

- Process new customer orders received via email, phone, dropshipping, and EDI channels - Manage end-to-end order-to-cash tasks and activities, including processing, warehouse requests, transport requests, and handling invoice or credit issues - Assist in managing back orders and hold orders to ensure comprehensive end-to-end order management - Perform system order updates, amendments, and manage operational system steps requiring non-automated actions - Handle booking administration, delivery window coordination, and pre-booking tasks for deliveries - Manage primary communication platforms daily, including MS365 email and the Zendesk Suite - Respond efficiently to customer and consumer enquiries across Zendesk, email, voice messaging, live chat, and social media channels - Prepare for future expansions into direct consumer contacts and enquiries via messaging apps and chat tools - Follow up on internal requests such as proof of delivery tracking updates, warehouse requests, and carrier assistance requests - Conduct thorough claims investigations and complete end-to-end claims processing - Identify, investigate, and resolve transport issues, logistics delays, and customer returns - Address and resolve warranty and claim enquiries within the approved company delegation of authority - Communicate effectively, professionally, and transparently with both internal stakeholders and external customers - Maintain strong performance KPIs based on workload attended to within SLA, aiming for an output-driven 24-hour turnaround on emails - Adopt a continuous improvement mindset, providing constructive feedback and participating in workshops to optimize functional workflows