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Business Analyst
Location
United States
Posted
114 days ago
Salary
$110 / hour
Seniority
Lead
Job Description
Business Analyst
Citizant
• Assess current-state business processes across key operational areas • Facilitate stakeholder workshops and discovery sessions to gather requirements and pain points • Develop current-state and future-state process maps (BPMN or similar) • Identify process gaps, redundancies, bottlenecks, and opportunities for automation or standardization • Perform root cause analysis and recommend process improvements aligned with organizational goals • Translate business needs into clear functional and process requirements • Produce high-quality documentation including: Process maps and workflows, Business requirements documents (BRDs), Gap analyses and recommendations, Implementation of roadmaps and prioritization matrices • Ensure deliverables are clear, actionable, and aligned with leadership expectations • Collaborate with leadership, program teams, and technical stakeholders • Facilitate working sessions and presentations to validate findings and recommendations • Build consensus and drive alignment on future-state processes • Provide recommendations for process governance and performance metrics • Support the development of KPIs and measurement frameworks to track improvements • Deliver a final report summarizing findings, recommendations, and next steps
Job Requirements
- 8–10 years of experience as a Business Analyst with strong emphasis on Business Process Engineering / Process Improvement
- Demonstrated experience leading process re-engineering or transformation initiatives
- Must be a U.S. Citizen
- Strong experience with Process mapping tools (Visio, Lucidchart, Miro, etc.)
- BPMN, Lean, Six Sigma, or similar methodologies
- Proven ability to facilitate workshops and translate stakeholder needs into actionable deliverables
- Excellent written and verbal communication skills
- Experience working in nonprofit, government, or mission-driven organizations preferred
- Ability to work independently and deliver high-quality outputs within a short timeline
Benefits
- Excellent compensation
- Opportunities for personal and professional development
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