• Lead & Coach: Manage a team of Client Acquisition Specialists, identifying individual strengths and implementing personalized development plans to hit conversion targets. • Design & Deliver Training: Create and facilitate workshops, role-plays, and 1:1 coaching sessions focused on active listening, trauma-aware communication, and confidence building. • Call Shadowing & Feedback: Conduct regular live call monitoring and recording reviews to provide tailored, actionable feedback that enhances both emotional presence and commercial results. • Master the Sales Cycle: Develop high-impact modules for premium B2C sales, including value-based selling, objection handling, and "soft closing" techniques. • Optimize the Script: Refine communication guidelines and scripts to ensure they remain authentic, ethical, and effective across different markets. • Onboarding: Establish a structured onboarding and certification process for new hires to ensure a fast and inspired ramp-up period. • Metric Tracking: Monitor key performance indicators (KPIs) to drive growth while ensuring every client interaction meets our high-standard boutique experience.

• Lead & Coach: Manage a team of Client Acquisition Specialists, identifying individual strengths and implementing personalized development plans to hit conversion targets. • Design & Deliver Training: Create and facilitate workshops, role-plays, and 1:1 coaching sessions focused on active listening, trauma-aware communication, and confidence building. • Call Shadowing & Feedback: Conduct regular live call monitoring and recording reviews to provide tailored, actionable feedback that enhances both emotional presence and commercial results. • Master the Sales Cycle: Develop high-impact modules for premium B2C sales, including value-based selling, objection handling, and "soft closing" techniques. • Optimize the Script: Refine communication guidelines and scripts to ensure they remain authentic, ethical, and effective across different markets. • Onboarding: Establish a structured onboarding and certification process for new hires to ensure a fast and inspired ramp-up period. • Metric Tracking: Monitor key performance indicators (KPIs) to drive growth while ensuring every client interaction meets our high-standard boutique experience.

• Strategic first contact: You take responsibility for targeted, phone-based outreach to prospective customers. • Focus & responsibility: No jack-of-all-trades approach, no multitasking chaos — you manage a clearly defined number of projects. • Planned success: Together we will align your daily activities with our proven success plans. • Qualified lead generation: You identify the right decision-makers, conduct professional, peer-level dialogues, and hand over high-quality sales leads.

• Own a portfolio of established HCP accounts, deepening engagement and driving incremental reorders and portfolio expansion within each practice. • Design and execute outreach campaigns — leveraging email, phone, and digital channels — to generate additional awareness, demand, and sell-through of the Nutrafol portfolio across HCP practices. • Confidently present Nutrafol’s product portfolio, clinical validity, and revenue benefits to physicians and practice decision-makers, positioning the full range of the portfolio to maximize adoption. • Serve as a versatile resource to the commercial team, seamlessly stepping in to cover vacant territories, leaves of absence, and other coverage needs to ensure continuity of service and revenue. • Use corporate marketing initiatives, promotions, and launch strategies as levers to build engagement and drive incremental sales within existing accounts. • Routinely and effectively utilize Salesforce to track account activity, log engagement, manage pipeline stages, and report on sales metrics. • Partner closely with field sales, Account Management, and Marketing teams to ensure alignment on brand messaging, campaign execution, and account strategy. • Demonstrate honesty, integrity, and professional passion, modeling behaviors consistent with Nutrafol’s high standards.