• Maintain a full schedule of meetings for new customer onboarding, regular check-ins, renewal discussions, and project updates. • Perform regular client outreach to inform them of potential problems, product updates, or new service offerings • Maintain a positive and collaborative relationship with customers, ensuring that client security requirements and alignment needs are met • Act as a primary liaison between technical staff and customers • Maintain advanced knowledge of all Legato Security products and managed services, including software resale, managed security services, and professional services engagements • Maintain current knowledge of threats, attack methods, and security technologies through ongoing training and education. • Provide troubleshooting and support when needed regarding existing or new security tools and solutions • Lead the deployment of cybersecurity solutions, ensuring project deadlines are met by working with technical staff and addressing any delays or changes • Write technical reports for assessments, best practice recommendations, or other required project deliverables with input from the technical staff • Ensure that customer’s security requirements are met • Interface with engineers and analysts to explain client requests and align needed solutions • Gather requirements for service developments and enhancements based on customer requests • Travel to prospects and customers for on-site meetings as needed (~5%) • Develop progress reports, Client Delivery Reports, and quarterly review data for presentation to customers on a regular basis • Interact closely with Channel Partners in support of joint-customer initiatives

• Responsible for leading the Sports Customer Success organization • Directly managing a portfolio of strategic enterprise accounts • Executing of customer retention, expansion, and engagement strategies • Partnering cross-functionally to maximize customer outcomes • Maintaining direct ownership of a portfolio of strategic enterprise accounts • Building trusted advisor relationships with senior client stakeholders • Leading account planning and executive business reviews for key customers • Proactively identifying expansion opportunities and executing account growth strategies • Managing and mentoring team performance • Acting as a senior escalation point and voice for key accounts

**What the Role involves:** - Reaching out to nursing facilities across the US — primarily by phone, supported by email and LinkedIn - Having genuine, unhurried conversations with social workers and discharge coordinators; building enough rapport and trust for them to take the next step - Independently researching and sourcing direct contact details using tools such as Apollo and LinkedIn Sales Navigator — finding the right person, not just calling the front desk - Coordinating onboarding for interested facilities and following up thoughtfully with contacts who've shown interest but haven't yet activated on the platform - Maintaining accurate and up-to-date CRM records to track every interaction and manage your follow-up pipeline - Supporting newly onboarded facilities through the early stages of platform use — converting sign-ups into genuinely active users

- Be the primary contact for local clients in Turkey, addressing any queries or issues early on; - Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; - Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; - Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; - Work with the current customer base proactively to boost direct online sales; - Keep focus on revenue strategy and help partners in achieving high results; - Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners; - Work in an global team and have a good opportunity to exchange experience and implement the best practices in life; - Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; - Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.