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With our 24x7 Security Operations Center, we secure your data and employees so you can focus on your business.
Technical Success Manager
Location
Utah
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Technical Success Manager
Legato Security
• Maintain a full schedule of meetings for new customer onboarding, regular check-ins, renewal discussions, and project updates. • Perform regular client outreach to inform them of potential problems, product updates, or new service offerings • Maintain a positive and collaborative relationship with customers, ensuring that client security requirements and alignment needs are met • Act as a primary liaison between technical staff and customers • Maintain advanced knowledge of all Legato Security products and managed services, including software resale, managed security services, and professional services engagements • Maintain current knowledge of threats, attack methods, and security technologies through ongoing training and education. • Provide troubleshooting and support when needed regarding existing or new security tools and solutions • Lead the deployment of cybersecurity solutions, ensuring project deadlines are met by working with technical staff and addressing any delays or changes • Write technical reports for assessments, best practice recommendations, or other required project deliverables with input from the technical staff • Ensure that customer’s security requirements are met • Interface with engineers and analysts to explain client requests and align needed solutions • Gather requirements for service developments and enhancements based on customer requests • Travel to prospects and customers for on-site meetings as needed (~5%) • Develop progress reports, Client Delivery Reports, and quarterly review data for presentation to customers on a regular basis • Interact closely with Channel Partners in support of joint-customer initiatives
Job Requirements
- Bachelor’s degree or comparable industry experience in technology, project management, or customer success
- Must have excellent written and verbal communication skills.
- Strong understanding of IT infrastructure, information security, and compliance controls
- Proven experience with leading client meetings
- Proven experience with preparing client reports
- Comfortable interacting with clients as well as all levels of internal staff members
- Excellent organizational skills are required
Benefits
- Start-up company in a growth phase with opportunity for advancement based on performance
- Start-up culture with an office in downtown Salt Lake City, UT
- Competitive medical and dental benefits for employee and family members
- Other company-provided benefits such as short-term disability, basic life insurance, children’s orthodontia, with additional voluntary benefits available
- Flexible Paid Time Off policy
- Professional Development opportunities specific to role
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