**What the Role involves:** - Reaching out to nursing facilities across the US — primarily by phone, supported by email and LinkedIn - Having genuine, unhurried conversations with social workers and discharge coordinators; building enough rapport and trust for them to take the next step - Independently researching and sourcing direct contact details using tools such as Apollo and LinkedIn Sales Navigator — finding the right person, not just calling the front desk - Coordinating onboarding for interested facilities and following up thoughtfully with contacts who've shown interest but haven't yet activated on the platform - Maintaining accurate and up-to-date CRM records to track every interaction and manage your follow-up pipeline - Supporting newly onboarded facilities through the early stages of platform use — converting sign-ups into genuinely active users

- Be the primary contact for local clients in Turkey, addressing any queries or issues early on; - Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; - Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; - Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; - Work with the current customer base proactively to boost direct online sales; - Keep focus on revenue strategy and help partners in achieving high results; - Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners; - Work in an global team and have a good opportunity to exchange experience and implement the best practices in life; - Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; - Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.

• Manage a portfolio of 15–20 customer accounts through regular, proactive engagement • Build and maintain strong relationships with key stakeholders across customer organizations • Align customer goals with product capabilities to support adoption and value realization • Identify and progress opportunities for account growth and expansion • Lead customer conversations focused on progress, outcomes, and next steps • Maintain accurate customer records and activity in CRM and customer success tools • Partner with internal teams to resolve challenges and improve the customer experience • Take initiative to identify opportunities for engagement, improvement, and account development

Role Description Edmentum is on a mission to accelerate learning for every student, and as an Enterprise Customer Success Manager, you’ll be at the center of that impact. You will partner with some of the nation’s largest school districts, designing strategic implementations that help leaders achieve meaningful, scalable student outcomes. You’ll bring deep educational and implementation expertise, serving as a trusted advisor who ensures our programs deliver results. - Lead district‑wide implementation strategy by designing thoughtful, data‑informed plans that drive measurable success. - Build strong partnerships with cabinet‑level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert. - Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities. - Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes. - Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health. - Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs. Qualifications - You have 7+ years of experience leading EdTech or instructional program implementations at district scale. - You have 3+ years of experience supporting SaaS‑based K–12 solutions. - You are deeply knowledgeable about curriculum, instruction, state accountability systems, and instructional practice trends. - You are experienced in engaging and influencing superintendents, cabinet‑level leaders, and principals. - You are skilled at analyzing district‑level data and turning insights into actionable recommendations. - You have strong communication skills that adapt effectively to educators, administrators, and internal teams. - You have a track record of leading through ambiguity, maintaining focus, and driving results. - You are highly organized, detail‑oriented, and comfortable managing multiple complex initiatives simultaneously. - You are collaborative and proactive, consistently building strong relationships across teams. - You have strong problem‑solving skills and the confidence to address implementation missteps directly and constructively. - You are able to travel up to 65% as needed. - You are willing to take on evolving responsibilities based on business needs. Requirements - Job Application Deadline: July 10, 2026 - Pay range for this role: $100,000 — $110,000 USD Benefits - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. - Resources to promote wellness, ensuring you have the support you need both professionally and personally.