• Review user stories in backlog; gain a solid understanding of the changes needed. • Collaborate with Product Owners to understand user stories and updates needed. • Document acceptance criteria for user stories and bug tickets. • Help Developers understand the user stories and acceptance criteria, and lead discussions of new functionality. • Test user stories and ensure that testing is appropriately documented, with evidence recorded. • Serve as scrum master/ lead daily scrums. • Develop an agenda for backlog grooming session; get concurrence with Product Owners. • Lead backlog grooming sessions with Product Owners. • Lead demo day and introduce stories to the Product Owners • Train stakeholders on new functionality • Document business processes and changes • Update requirements documentation • Update user manuals

• Lead end-to-end business process analysis, identifying gaps, inefficiencies, and opportunities for improvement across clinical and operational workflows. • Elicit, document, and validate detailed business and functional requirements through stakeholder interviews, workshops, and process walkthroughs. • Translate business requirements into clear, well-structured user stories, acceptance criteria, and process flows for development and engineering teams. • Own and maintain the product backlog in collaboration with Product Owners and Project Managers, ensuring stories are refined and sprint-ready. • Facilitate Agile ceremonies, including backlog grooming, sprint planning, and retrospectives. • Develop and maintain current-state and future-state process maps (e.g., BPMN, swim lane diagrams) to support stakeholder alignment and decision-making. • Partner with QA teams to ensure acceptance criteria are testable and support UAT planning and execution. • Serve as a subject matter liaison for healthcare workflows, including care coordination, member management, or value-based care operations. • Proactively communicate project status, risks, and dependencies to stakeholders at all organizational levels. • Mentor and guide junior analysts, contributing to team documentation standards and best practices. • Exposure to healthcare data standards such as HL7, FHIR, or ICD/CPT coding. • Familiarity with analytics and reporting tools such as SQL, Tableau, or Power BI. • Experience with EHR/EMR systems or care management platforms. • Exposure to process improvement methodologies such as Lean or Six Sigma.

• Brindar soporte estructurado al TPO en el levantamiento, análisis y documentación de procesos B2B, asegurando que los requerimientos estén claramente definidos y listos para configuración y desarrollo en Salesforce. • Levantamiento y documentación de procesos AS-IS / TO-BE. • Traducción de requerimientos en épicas, historias y criterios de aceptación. • Gestión y mantenimiento del backlog en Jira. • Definición de reglas de negocio y campos obligatorios. • Coordinación con áreas transversales (Ventas, Finanzas, Legal/PLD, Seguridad, Arquitectura, Integraciones). • Diseño de casos de prueba y coordinación de UAT. • Documentación de requerimientos de reportes y KPIs. • Soporte funcional durante go-live e hypercare.

Gritter Francona is seeking an experienced Nuvolo Subject Matter Expert (SME) to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line. The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules strengthen clinical asset lifecycle management, improve preventive maintenance documentation, and enhance operational performance across Veterans Medical Centers (VAMCs). Nuvolo SME provides deep functional and technical expertise in enterprise asset management, biomedical engineering workflows, and healthcare technology management operations. This role ensures optimal system configuration, performance, compliance, and continuous improvement across development, test, and Production environments. The Nuvolo SME's duties include but not limited to: Functional & Technical Leadership - Serve as the primary subject matter expert for Nuvolo Clinical EAM and OT Security modules. - Provide expert guidance on asset lifecycle management, preventive maintenance compliance, and clinical device documentation. - Advise leadership on system optimization strategies to improve clinical asset up time and service delivery. - Ensure alignment between HTM operational workflows and system configuration. Operations & Maintenance (O&M) Support - Provide oversight and expert support for: - Application upgrades and patches - Scheduled software maintenance - Workflow enhancements - Interface updates and integrations - Dashboard and report development - Notification and system email updates - Group/role configuration changes - Support incident response, break/fix remediation, and root cause analysis. - Participate in planning, testing, and issue mitigation during periodic ServiceNow and Nuvolo release cycles. System Governance & Optimization - Develop and maintain data standards, process models, and configuration governance. - Support change management and release management processes. - Provide recommendations for system enhancements based on user feedback and operational metrics. - Ensure compliance with federal healthcare regulations and HTM best practices. Testing & Quality Assurance - Lead and coordinate system testing efforts, including: - Functional testing - Integration testing - User Acceptance Testing (UAT) - Validate system updates prior to Production deployment. - Identify and mitigate risks associated with system changes. Stakeholder Engagement & Advisory Support - Collaborate with HTM leadership, clinical stakeholders, IT teams, and project management. - Participate in governance boards, technical review sessions, and executive briefings. - Provide expert-level presentations and recommendations to senior leadership. - Support enterprise-wide adoption initiatives and knowledge transfer activities.