• Conduct structured monthly outreach calls to monitor patient progress and engagement. • Verify medication adherence and assist with health risk assessments. • Support Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM) initiatives. • Document patient interactions, care updates, and clinical information accurately within EHR systems. • Coordinate communication between patients, families, providers, and internal care teams. • Identify barriers to care and escalate patient concerns when necessary. • Educate patients on care plans, treatment goals, and available support resources. • Maintain HIPAA compliance and CMS documentation standards at all times.

• Access and navigate the United Healthcare provider portal on a daily basis. • Submit and manage referral authorization requests. • Enter patient diagnoses, provider information, and referral details with a high degree of accuracy. • Verify provider and facility information, including National Provider Identifiers (NPIs). • Utilize internal reference guides, code lists, and portal resources to complete authorization requests. • Secure authorization numbers required for specialist appointments. • Monitor authorization status and update records accordingly. • Ensure referrals meet insurance requirements and compliance standards. • Collaborate with scheduling and follow-up teams to support patient care workflows. • Assist with additional referral coordination tasks as workload demands.

• Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications. • Utilize the Med Data platform to manage application workflows. • Ensure all required documentation is complete and accurate before submission. • Communicate with patients to obtain necessary documentation, including: • Proof of income • Household information • Income attestations • Required consent forms • Educate patients on application requirements and status updates. • Coordinate with clinic providers and prescribers to obtain: • Wet signatures • Electronic authorizations • Prescription documentation • Maintain efficient communication between providers and pharmacy teams. • Manage an active pipeline of approximately 120 applications and renewals per month. • Track medication refill schedules and pickup dates. • Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions. • Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries. • Ensure seamless coordination between patients, providers, pharmacies, and manufacturers. • Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems. • Scan, upload, and organize all documentation according to company standards. • Ensure compliance with OSV, FTCA, and applicable healthcare regulations.

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide education. • Perform medication reconciliations and identify barriers to care adherence. • Assist with health risk assessments, remote patient monitoring, and transitional care management activities. • Accurately document all patient interactions within Electronic Health Record (EHR) systems. • Collaborate with providers and clinic staff to support patient care plans. • Connect patients with appropriate community resources and support services. • Maintain HIPAA compliance and patient confidentiality at all times. • Manage schedules and patient communication independently while maintaining productivity goals.