• Lead and oversee the strategic onboarding of new imaging sites, ensuring seamless integration of Telix radiopharmaceuticals into both commercial and clinical workflows. • Develop and implement best practices for imaging site optimization, including protocol standardization, scanner settings, and workflow efficiency improvements, ensuring high-quality imaging outcomes. • Oversee and execute key field activities for imaging sites in alignment with corporate strategy, ensuring optimal support for product launches and HCP education. • Build and maintain high-level collaboration with Territory Account Managers within their geography. • Contribute to the development and presentation of quarterly area business reviews. • Lead site engagement strategies, working closely with imaging centers, nuclear medicine specialists, and key stakeholders to ensure optimal patient access and product utilization. • Establish and manage a structured approach for education, developing training materials, presenting product information, and ensuring consistent knowledge dissemination to internal and external stakeholders. • Represent Telix at meetings and conferences, synthesizing insights that shape company strategy. • Oversee competitive intelligence gathering and market insights, ensuring internal teams have up-to-date knowledge of industry trends, emerging technologies, and competitive landscapes. • Act as a key liaison among cross-functional teams, ensuring alignment with cross-functional partnerships. Manage key projects and initiatives within the organization, ensuring efficient execution and measurable impact on Telix’s strategic goals. • Ensure compliance with pharmaceutical regulations, corporate policies, and ethical guidelines, proactively addressing any gaps in training or adherence.

• The Technical Expert, Remote Technology Specialist is responsible for advancing the capability of the national workforce in remote and automated mining technologies across PTFI underground operations. • Ensure safe, reliable, and productive operation of remote and tele-remote mining systems across underground operations. • Diagnose and resolve complex automation, control, and communication system issues to minimize downtime. • Provide hands-on coaching and technical mentoring to develop national workforce capability in remote and automated systems. • Support commissioning, deployment, and optimization of remote and autonomous technologies, including testing and operational handover. • Ensure effective integration between mobile equipment, control systems, and underground communication networks. • Drive continuous improvement in maintenance practices, system performance, and reliability of remote-enabled equipment. • Collaborate with OEMs and internal stakeholders to resolve technical issues and improve system performance. • Lead or support RCFA investigations related to automation and remote-system failures. • Ensure compliance with safety standards, procedures, and critical controls related to remote operations. • Develop and maintain technical documentation and training materials to support sustainable capability development.

• Handle customer, courier, and merchant inquiries through live chat, phone, and email support • Resolve escalations, operational issues, and time-sensitive cases quickly and professionally • Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs • Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice • Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines • Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools • Stay up to date with new processes, market changes, training materials, and internal updates

• Handling customer, venue partner, and courier partner support 24/7 • Communicating with customers via chat and phone • Responding to inquiries and finding solutions • Developing support in collaboration with the team