Wolt is a tech company making it easy to discover and get the best restaurants and shops delivered home & to the office
English-Speaking Support Associate
Location
Serbia
Posted
2 days ago
Salary
RSD105K / month
Seniority
Mid Level
Job Description
English-Speaking Support Associate
Wolt
• Handle customer, courier, and merchant inquiries through live chat, phone, and email support • Resolve escalations, operational issues, and time-sensitive cases quickly and professionally • Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs • Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice • Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines • Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools • Stay up to date with new processes, market changes, training materials, and internal updates
Job Requirements
- Excellent communication skills and plenty of patience
- Persistence, kindness, and empathy help you find the best solution for everyone involved
- Great attention to detail and strong focus
- You’re not intimidated by complex tasks that require quick thinking and good organization
- You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease
- Making fast decisions in challenging moments is one of your strengths
- You understand the importance of great customer experience
- You’re fluent in both Serbian and English (C1)
- You have at least a high school diploma
- You are willing to work in shifts, and on weekends, holidays, we operate 24/7
- You’re comfortable with new apps and systems, and adapt quickly to changes
- Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know.
Benefits
- Fully remote work
- Starting salary: 105000 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours (22-06 hours)
- 5-day work week
- 60 minutes of paid break time - You will receive the legally required 30-minute paid break, plus an additional 30 minutes of paid break provided by us as an employee benefit
- At least 25 days of paid vacation, with a possibility for additional paid days off
- Private Health Insurance
- 15% cashback on your Wolt orders
- Access to the FitPass program
- 2-week structured onboarding program
- Structured mentoring from our Team Leads
- Training sessions, workshops, and learning opportunities to enhance your skills
- A clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company
- Wolt-wide training programs
- Employee Assistance Program for you and your immediate family
- A friendly, tolerant, and inclusive work environment
- All necessary equipment for your work (laptop, monitor, headset)
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