Mood is making high-quality mental health care affordable, convenient, and accessible to all.
Patient Acquisition Specialist
Location
United States
Posted
2 days ago
Salary
$18 - $21 / hour
Seniority
Junior
Job Description
Patient Acquisition Specialist
Mood Health
• Be the first point of contact for new clients • Talk with people who are reaching out for mental health support and help them feel comfortable moving forward. • Guide people through the booking process. This includes answering questions about availability, insurance, and next steps. • Use phone, text, email, and customer management tools to connect with referral patients, follow up consistently, and help keep the scheduling process moving. • Your ability to listen, explain things clearly, build rapport, and thoughtfully overcome objections can make all the difference. • Handle inbound and outbound calls, texts, emails, cancellations, reschedules, and follow-ups while staying organized across multiple systems. • Work with clients by phone, text, and email in a professional and empathetic way. • This role includes booking targets and performance goals. These goals help ensure that prospective patients receive timely follow-up and that people who are interested in care are supported through the process.
Job Requirements
- Bilingual Spanish required
- 1 to 2 years of experience in sales, mental health, call centers, or a customer facing sales role
- Motivated by reaching and exceeding goals
- Sales-minded, but not pushy
- Fast-thinking and adaptable
- Strong communication skills, both written and verbal
- Empathetic and comfortable speaking with people who may feel nervous or unsure
- Organized and able to manage multiple systems and conversations at once
- Experience with scheduling or support tools such as Hubspot is helpful
- Familiarity with HIPAA and strong respect for patient privacy
- Ability to work weekends when needed.
Benefits
- Performance bonuses
- Competitive base salary plus meaningful bonuses tied to booking goals.
- A supportive team environment
- Room to grow
- We work closely together and care about doing good work.
- As Mood continues to expand, there will be opportunities to grow within the company.
- At MOOD, we believe great care starts with a great team—and great teams are diverse.
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