• Handle customer inquiries with professionalism and efficiency. • Ensure every interaction meets high-quality standards. • Provide clear solutions and manage information responsibly. • Create positive experiences that strengthen client relationships in a fully remote environment.

• You will help customers navigate their transportation needs by providing top-tier service, listening carefully, and making every interaction count. • Stay sharp on the client’s latest promotions, handle information responsibly, and keep records on point.

• Partner directly with AEs on high-impact Screen opportunities • Join customer and prospect conversations as the Screen specialist • Own implementation and ongoing adoption for enterprise customers • Design and operationalize successful Screen workflows for customers • Guide SMB/MMK customers toward successful self-configuration • Drive strong pilot outcomes and conversion rates • Identify workflow gaps, adoption risks, and operational breakdowns early • Shape product direction through direct customer and market insight • Build scalable systems and workflows that increase operational leverage • Partner on high-impact special projects as Screen evolves

• Ensure that engineers in the support department are utilized to their full capacity • Address issues of scheduling and coordination of work • Responsible for scheduling engineering calendars and tickets for a global support organization across several time zones • Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization • Coordinating scheduling of work with internal resources and client contacts • Scheduling internal and onsite technical resources in our ticketing system (ConnectWise Manage) • Evaluating, prioritizing and assigning IT to support requests, following up where needed • Monitoring service personnel schedules to ensure support coverage • Monitoring resource schedules for prompt service delivery and time entry on service requests • Ensuring ticket deadlines are met • Keeping customers informed of scheduling or service changes or outages • Ensuring client satisfaction and resolving complaints • Surveying clients to measure client satisfaction • Efficiently communicating through instant messages, phone calls, and a ticketing system