Role Description Our Great State Team is seeking a Senior Client Service Account Executive to join our fast-growing team! As a Senior Client Service Account Executive you would act as a high-level liaison between the company and its clients with a primary role in ensuring client satisfaction and engagement. The Senior Account Executive will help to oversee client-related tasks, quality of service, to drive client satisfaction for a group of clients assigned to them. They will manage Account Executives and Account Specialists along with working with internal team members to drive client satisfaction and engagement. - Responsible for client interactions via meetings/phone/e-mail/written correspondence. - Analyze data and processes, effectively communicate information internally and externally. - Assist with strategic initiatives and inform internal departments of client issues/policies/changes. - Act as an advocate of client interests within the company. Veterans and Military Spouses Encouraged to Apply Qualifications - 5+ years’ experience in a business-to-business, client-facing position. Marketing, Sales, and/or Operational skills a plus. - Personal Computing skills, including MS-Word, MS-Excel, MS-Powerpoint, MS-Outlook, Internet, and keyboarding. - Ability to create, maintain, analyze and distribute reports. - Strong rapport-building and problem resolution skills. - Ability to work successfully in a fast-paced, deadline-oriented environment. - Strong organization skills; ability to work on multiple tasks simultaneously. - Articulate written and verbal communication skills. - Ability to present in front of diverse audiences, including internal staff, clients, and industry professionals. - Strong focus on Customer Service and deliverables with significant attention to detail. - Flexibility to travel to client meetings and conferences. Requirements - Exhibit all company core values. - Being the primary client-facing meeting facilitator. - Maintain strong relationships with clients through proactive communication of best practices. - Supervise Client Service Account Executives and Client Service Account Specialists as direct reports. - Ensure company staff are informed on a proactive basis of client issues, concerns, and changes. - Aggressively seek out additional business opportunities with existing and prospective clients. - Oversee the preparing and conducting client meetings. - Assist with facilitating the meeting process. - Participate in regular internal meetings with manager, team, and staff from other departments. - Manage correspondence, requests for information, and issues from clients in a timely, professional manner. - Utilize company and client information systems successfully. - Respond to internal staff inquiries regarding clients and accounts. - Produce and distribute reports on client and department activity. - Support the achievement of department goals. - Consistently look for ways to improve current practices and procedures. - Represent the company at off-site meetings with clients and industry events. Benefits - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts. - Paid time off and annual profit sharing. - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day. - Family Friendly Events. - Wellness Programs/Gym Reimbursement. - All necessary equipment and technical support provided. - Benefits eligibility is dependent upon FTE Status and Position.

Role Description As a Specialty Account Representative, you must have a strong clinical mind for the hematology/oncology market, complex account management, the ability to develop strategic account relationships to influence thought leaders and have a solid business understanding of the hematology/oncology practices at various sites of care, including community oncology and IDNs/health systems. Job Responsibilities: - Territory Sales Objectives: - Meet or exceeds all territory sales objectives. - Achieve territory sales objectives through successful, compliant stakeholder meetings by preparing and completing territory business plans, implementing marketing strategies, and utilizing approved resources with various key stakeholders and decision-makers. - Maintain and expand customer base by building and maintaining rapport with key customers and identifying new customer opportunities across various customer segments. - Implement national and regional initiatives. - Territory Management & Development: - Effectively apply the Pharmacosmos selling process that is tailored to meet various customer needs across multiple products and brand strategies. - Exercise sound judgement, demonstrate self-awareness and make appropriate decisions. - Receptive to coaching and willingness to apply feedback for ongoing development. - Disease State and Product Knowledge: - High level of proficiency in current product, market and disease state and deep understanding of complex customer types and product portfolio including competing products that can impact the market. - Apply an in-depth knowledge of accounts and leverage acquired knowledge to expand business opportunities. - Identify an effective account targeting approach for performance success by utilizing knowledge of buy and bill, GPO contracting, and overall distribution channel dynamics for territory goal attainment. - Business Acumen: - Demonstrate the ability to acquire and analyze divergent information/data and recognize trends. - Identify information acquired to make informed decisions and ask the right questions. - Prioritization/Planning/Execution: - Systematically evaluate business opportunities that are in line with corporate objectives and brand strategies. - Implement a business planning measurement approach that targets those accounts with the greatest potential for producing positive business results. - Teamwork/Collaboration: - Collaborate within and across functional areas, using cooperative and collaborative communication and execution with internal partners including but not limited to: Marketing, Training, Market Access, Strategy and Operations, and Medical Affairs. - Leadership: - Demonstrate leadership by taking initiative on projects, participating during regional and national meetings, leading conferences and being involved in task force initiatives. - Professional Development: - Proactively seek out ways to improve performance, taking ownership of development and working with Regional Sales Director to develop a career plan. - Display a high level of emotional intelligence to move business forward with both internal and external stakeholders. - Other duties as assigned. Qualifications - BS/BA degree required. - Minimum 6 years of current pharmaceutical sales experience. - Minimum 3 years of specialty pharmaceutical experience. - Buy-and-bill AND HEM/ONC experience preferred. - Demonstrated knowledge and understanding of account-based selling and experience selling an infusion (buy and bill) product and general knowledge of and understanding of reimbursement. - Proven sales success in Hematology/Oncology and hospital accounts or various sites of care in the preferred territory. - Demonstrated ability to develop and expand relationships with various key stakeholders across complex accounts. - Strong analytical and business acumen. - Product launch experience preferred. - Documented track record of meeting/exceeding sales objectives. - Ability to meet requirement for up to 30% overnight travel. Requirements - Customer-oriented: Respond to consumer needs and wants through planned, personalized communication to influence purchase decisions and ensure satisfaction. - Leadership: Operate with high integrity in all matters with a proven ability to motivate teams and individuals; ability to build consensus and lead cross-functionally. - Negotiation: Confer with others to reach resolution; explore alternatives and positions to reach outcomes that gain support and acceptance of all parties. - Drive: Produce consistent, high quality and quantity outputs and meaningful results that contribute to the agency mission and strategic goal on time. - Problem Solve: Determine what is wrong in complex situations by identifying root causes and working with others to permanently fix problems with win/win solutions. - Collaboration: Work toward common goals by supporting, encouraging, and sharing information with both internal and external colleagues. - Communication: Speak, write, listen, and present information in a logical and professional manner as required for the appropriate target audience; develop and deliver presentations and lead meetings. - Emotional Intelligence: Work to create a highly effective environment that allows for solutions to be identified for both internal and external cross-functional partnerships that ultimately moves the business forward. Benefits - Requires discretion with confidential data. - Travelling – approximately 25-30% of the time.

• Build and maintain relationships with retail accounts in alignment with area sales strategies • Align sales performance expectations with retail accounts and deliver necessary technical skills and information • Collaborate with retail accounts to effectively communicate and deliver the value proposition of crop protection products and services to meet customer needs • Develop retail account plans to meet territory financial goals • Educate retailers and key influencers on the agronomic benefits of products and services • Actively gather and communicate market trends, retail account needs, and product gaps allowing the commercial team to create or modify product offerings and marketing programs • Serve as the voice of customer communicating retail feedback to the commercial team

• Represent our company to assigned agents • Develop a deep understanding of each agency's operations and use effective agency management to drive profitable multi-line growth for the organization • Responsible for achieving annual sales objectives for assigned territory based on the annual business plan using digital technology, face-to-face agency meetings, teleconferencing, and webinars • If assigned the lead Agency Manager accountably, successfully manage the overall agency relationship and business development from an all-lines perspective, working in conjunction with assigned underwriters to drive profitable multi-line growth • Primary focus and responsibility is managing sales opportunities with our agents in a consultative framework through proactive outbound calls, agency visits with key partners, digital sales tools, and virtual webinars • Responsible for driving new business quote activity and new business production • Hold agencies accountable for building a quality book of business with Encova, including managing the production, profitability, and relationships with assigned agencies • Partner with business teams to build and maintain a sales plan, develop success plans with partner agencies to help achieve our production and profit goals • Work as part of the team with Underwriters and Production Underwriters • Understand, promote, and support the objectives and goals of each profit center • Participate and collaborate with the profit center teams to assist with agency development planning, as well as executing and monitoring the progress towards the plan • Leverage personal relationships to achieve business outcomes • Assist Regional Vice Presidents with prospecting, appointing, and onboarding new agencies • Meet with agency principals to have agency development conversations to improve our partnerships • Build relationships with agency staff to increase engagement and commitment to Encova • Provide training to agencies and new agency hires on all Encova products, business processes, product rules, rating procedures, underwriting and binding guidelines, and policy forms for existing and new products offered • Effectively engage with customer relationship management (CRM) and other automated resources in a timely, thorough, and detailed manner • Hold others accountable for mutually beneficial outcomes • Achieve target wallet shares of an agency’s book, and target market shares for assigned territories • Build and leverage Encova’s position as the trusted carrier of choice for the independent agency channel • Strategically allocate time and resources to the agencies that support our business goals and objectives • Analyze agency issues, determine appropriate responses to resolve issues in a satisfactory manner • Effectively evaluate agency performance on profit and growth and hold agencies accountable for action plans and results • Communicate and deliver on Encova’s value proposition for each line of business • Gather and share competitive intelligence, market changes, and competitive position • Coordinate Service Team meetings and support action plans • Attend industry events • Overnight travel required