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Smartsheet

Founded in 2005, Smartsheet offers collaborative work management and process automation to empower greater enterprise productivity. A leading cloud-based platfo

Manager, UX Research

Location

United States

Posted

17 days ago

Salary

$155K - $187.5K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Manager, UX Research

Smartsheet

• Own the research roadmap for your product area, identifying the opportunities with the highest potential for customer and business impact. • Manage and mentor a small team of researchers, supporting their growth and the quality of their work. • Lead research planning and execution end to end, building alignment with cross-functional peers and stakeholders throughout the process. • Collaborate with Product, Design, and Engineering partners to align research priorities with business goals. • Synthesize research with other sources of data, such as product analytics and competitive intelligence, to surface patterns and opportunities and tie product levers to business results. • Translate complex findings into clear narratives and actionable recommendations, and present them to stakeholders at all levels, including senior leaders. • Contribute to scalable research practices and infrastructure that advance Smartsheet's UX maturity, including sourcing vendors to augment your team.

Job Requirements

  • 7+ years of UX research experience on digital products, with a proven track record of insights that led to measurable product improvements.
  • Experience managing or mentoring researchers, with a record of growing people and elevating work beyond your own.
  • Expertise in quantitative and qualitative methods, paired with the judgment to know when to use which.
  • Experience conducting complex research at scale.
  • A track record of driving alignment with cross-functional partners around user needs and bringing peers into the research process.
  • Proven ability to present research to executive audiences and influence the decisions that follow.
  • Experience with B2B products that support business productivity, project management, or processes.

Benefits

  • Employer subsidized medical/vision and dental coverage for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

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