• Manage the end-to-end chargeback process from dispute notification to final resolution • Review incoming disputes from Stripe and other payment processors • Understand and categorize disputes based on card network reason codes • Ensure disputes are responded to within required deadlines • Investigate transactions and customer activity to determine the validity of disputes • Analyze relevant information such as transaction history, account activity, IP address and device information, billing and shipping data, and customer communication history • Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse • Prepare and submit structured evidence packages to dispute chargebacks • Gather documentation such as proof of service or delivery, billing descriptors and transaction details, customer communications and support interactions, terms of service and refund policy acknowledgement, and account activity logs • Monitor dispute trends and identify fraud patterns or abuse behaviors • Flag suspicious transactions and coordinate with internal teams to mitigate risk • Assist in improving internal fraud detection and prevention processes • Work closely with Customer Support to resolve disputes before they escalate into chargebacks • Coordinate with Finance and Payments Operations on reporting and reconciliation • Track and report key metrics such as chargeback ratio, dispute win rate, dispute resolution time, and fraud trends

• Conduct virtual patient consultations (synchronous and asynchronous, as applicable) • Review patient intake forms, medical histories, and laboratory results • Determine medical necessity and prescribe treatment when clinically appropriate, in accordance with state and federal regulations • Provide ongoing clinical oversight, follow-ups, and adjustments as needed • Document all encounters, decisions, and prescriptions accurately in the EMR • Collaborate with care coordinators and internal teams to support patient adherence and outcomes • Maintain compliance with all applicable telehealth, prescribing, and documentation standards • Serve as an active clinical member of LumiMeds’ PC group

Role Description Opportunity for a Fully Remote California Licensed Telehealth Psychologist with experience in psychological testing such as SIMS, MMPI-3 and MPQ. As a psychologist, you will diagnose and treat mental health conditions in collaboration with other mental health team members when needed. Focus on the diagnosis and treatment of mental, emotional and behavioral disorders. Aim to improve the psychological well-being of their patients. Apply advanced professional psychological diagnostic methods and evidence-based intervention strategies to a full spectrum of patient problems. - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Proven therapy and counseling knowledge and experience - Patience, especially when working with challenging patients or those who may be resistant to treatment - Interpersonal skills, including being able to relate to their patients in order to diagnose and treat issues - Empathy to identify with patients’ experiences to help them understand what is causing them to feel a certain way - Trustworthiness to keep information confidential - Communication skills and the ability to know when to talk and when to listen to create a safe environment for the patients - Critical thinking in aiding an accurate diagnosis to recommend proper treatment - Demonstrated administration and management knowledge - Ability to recognize certain human behaviors and provide assessment - Critical thinking, active learning, deductive reasoning and judgment and decision-making skills - Demonstrated speaking to effectively convey information to supervisors, peers, or customers Qualifications - Education Level: Doctorate Degree - Major: Psychology (PhD, PsyD, EdD) in Clinical or Counseling - Degree must be from an accredited college or university. - Education Details: APA-Approved Clinical Psychology internship Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts

• Own patient navigation end-to-end: Schedule appointments, guide next steps, clarify risk levels, ensure follow-ups, and proactively re-engage patients who haven’t scheduled. • Be the voice of the client post-booking: Serve as the main point of contact via text/email/phone, delivering fast, empathetic support that builds trust and drives high satisfaction. • Outreach to patients: Perform outreach to patients who have been referred by their physicians or taken the risk assessment, converting them to scheduled appointments. • Drive order completion: Track imaging/testing orders from placement to completion so patients don’t fall through the cracks and follow-ups happen on time. • Build breast health expertise: Stay current on screening guidelines, risk assessment, and early detection to help patients understand what’s next and why it matters. • Coordinate across partners: Work closely with Breast Specialists, imaging centers, and payers to keep the care journey smooth and integrated. • Make the system better: Monitor the EMR and identify ways to streamline referrals, registration gaps, SBO/MSPQ issues, charge capture, and claim edits to reduce delays. • Perform insurance estimates: Utilize the EMR and insurance portals to determine patient responsibility before payments and communicate with patients. • Own pre-visit auth workflows: Secure payer approvals ahead of visits to minimize last-minute friction and keep care on track. • Be a team multiplier: Coordinate access needs and troubleshoot basic tech issues so the care team can stay focused on patients.