• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities • Schedule and maintain contact with patients via phone or email • Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed • Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans • Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping • Report screening to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care • Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan • Follow up after all appointments to provide next steps and coordinate care as documented by the provider • Request external medical records, labs and imaging results • Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families • Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice • Document patient care and instruction in EHR • Coordinate patient care with external clinics, providers and facilities as documented in the EHR by the provider • Escalate patient concerns to the clinical team to maintain an appropriate scope of practice for this role • Maintain participant’s privacy according to HIPAA regulations

• Installation, commissioning, and technical servicing of HEUFT machinery at customer facilities • Maintenance, modification, and repair of installed machinery • Instruction and training of users in the operation and maintenance of our machines

• 1-on-1 counseling with students aged 14-17 to build their extra-curricular profiles and applications • Meet remotely and in person with students • Share admissions content expertise to direct the strategy of students’ profiles • Provide feedback to foster students’ independent writing skills • Provide comprehensive support to students as they prepare their applications • Generate creative trajectories and projects for students’ extracurricular development • Collaborate with a team of up to three counselors to support each student’s progress

• Review, analyze, or conduct underwriting due diligence for residential healthcare facilities to include review of: • Appraisals of residential healthcare facilities, • Physical condition reports of residential healthcare facilities, • Credit histories and determining credit worthiness of multifamily borrowers, operators, and/or management agents, • Financial statements of properties and participants, • Quality of care issues/professional liability insurance in residential healthcare facilities. • Review new and renewal loan applications to facilitate and ensure their compliance with HUD’s lending guidance per the Multifamily handbook • Underwrite complex transactions with complicated borrower structures and unique property or market characteristics • Monitor a loan pipeline and promptly complete underwriting review of new loans and resubmittals • Work in a team environment with other underwriters and closers to contribute to overall processing goals • Work directly with lenders to ensure all loan documents are complete and shared in a timely manner • Communicate analysis and conclusions in verbal and written formats for both technical and non-technical audiences