Your Single Backup and Data Management Platform for Cloud, Virtual and Physical
Associate Specialist, Technical Success Management
Location
Romania
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Associate Specialist, Technical Success Management
Veeam Software
• Provide structured onboarding including personalized guidance, assisting customers to expediently protect their workloads Veeam Data Cloud solutions. • Identifying and working with customers who purchased the product but aren’t maximizing the full use of their product to help ensure maximum customer ROI. • Proactively work with customers to ensure they achieve their first key outcomes quickly, ensuring a positive initial experience. • Monitor and manage customer satisfaction throughout the onboarding journey, gathering feedback and addressing concerns or issues promptly. • Identify any initial growth opportunities for existing and new Veeam solutions. • Identify and assess any initial risks to customer experience or adoption, and coordinate with internal teams to mitigate these risks quickly. • Guide both internal and external stakeholders to best practice resources, documentation, and support channels to ensure all requests are addressed efficiently. • Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized. • Other duties as required
Job Requirements
- Prior customer or technical success related work experience is required, 2+ years preferred
- Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns
- Ability to adapt to changes in roles and responsibilities
- Self starter with a passion for customer success
- Strong understanding of Cloud and Hyperscaler technologies, SaaS offerings, Salesforce and Microsoft 365 environments
- Experience gathering and analyzing success metrics including current usage and key growth stats
- Strong business acumen with experience in leading projects in a methodical and goal-oriented manner
- Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
Benefits
- 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
- Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
- Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
- Free access to Bookster library platform for borrowing your favorite books for free
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
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