Technology Solutions Empowering Business
Vendor & Dispatch Coordinator
Location
Pennsylvania
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Vendor & Dispatch Coordinator
Thinc Forward
• Schedule appropriate subcontractor resources to dispatch service orders in a timely manner, based on each request's priority level or predetermined schedules. • Monitor and respond to incoming subcontractor calls, texts, and emails; log time entries and closeout notes in real time across multiple time zones. • Maintain accurate, up-to-date service order records, including detailed notes on communications, time logs, job status, and internal updates. • Communicate technician schedules, arrival times, closeout notes, and real-time issues with internal teams to ensure 100% work completion. • Retrieve and track required documentation from subcontractors—such as work images, shipping receipts, or invoices—and proactively follow up on missing items. • Respond to customer service requests by understanding client needs and effectively scheduling work orders based on technician skill sets, availability, and geography. • Collaborate with coworkers and fellow dispatchers to ensure complete coverage of dispatch needs and optimize scheduling across service areas. • Source and onboard new subcontractors as needed, particularly in high-demand or low-coverage regions; review upcoming project needs and client coverage maps to anticipate resource gaps. • Negotiate labor rates with new and existing subcontractors to maintain healthy profit margins. • Accurately and efficiently enter and manage data across multiple platforms and systems, with a high degree of attention to detail and consistency.
Job Requirements
- High School Diploma or GED required
- Prior experience in dispatching, project coordination, or scheduling within a field service management environment preferred
- Demonstrated ability to negotiate pricing with subcontractors or vendors
- Experience using digital platforms such as Field Nation, WorkMarket, or similar contractor/vendor marketplaces and familiarity with CRMs such as ConnectWise preferred
- Proven ability to manage data entry tasks quickly and accurately across multiple software platforms
- Strong verbal and written communication skills
- Excellent interpersonal skills with the ability to collaborate across various experience levels and roles
- Strong multitasking skills with high attention to detail, even under pressure or when handling conflicting priorities
- Geographic awareness of U.S. service areas and time zones
- Self-motivated with excellent time management and task follow-through
- Proficiency with computers and common business software applications (Microsoft 365) preferred
- Positive, professional demeanor when interacting with clients, technicians, and coworkers
Benefits
- Health care benefits (medical, dental, and vision)
- Paid time off (and public holidays)
- 401(k) retirement plan
- Life insurance
- Hybrid or remote work environment
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