• Lead UX writing, information architecture, and content structure work within your product area, supporting the evolution of complex user experiences. • Drive content design efforts that clarify workflows, terminology, and interactions across in-product experiences. • Collaborate closely with product designers to create lo-fi wireframes and content prototypes that explore and validate ideas early. • Write clear, inclusive, and accessible UX copy for flows, navigation, forms, system messages, and in-product guidance. • Identify opportunities to improve clarity, consistency, and content structure, and proactively bring recommendations to your partners. • Apply UX principles to ensure users receive the right information at the right time in a scalable, sustainable way. • Work within the Knox design system, contributing content patterns and advocating for consistency across experiences. • Participate in discovery by partnering with research and product to understand customer needs, synthesize insights, and apply findings to your work. • Share work regularly in critiques, reviews, and async channels, incorporating feedback to improve quality and clarity. • Communicate progress clearly and proactively, raising risks, questions, or alignment needs as they arise.

• Niche Talent Scouting: Identify and recruit "high-signal" creators (high engagement, not necessarily high follower count) in the creator, AI, and designer niches. • Content Creation & Scaling: Create scripts and hooks for high volume clip generation, to be posted across select accounts. • The "Hook" Lab: Constantly reverse-engineer the TikTok/Reels/Shorts algorithm. You need to provide "Seed Hooks" every 48 hours (e.g., Viral hook, trend-driven, or "magic" product demos). • Account Management: Oversee the dedicated accounts and creators. Manage budget and incentives across the program. • Systematization: Turn the chaos into a dashboard. Tracking 200+ videos a day across 70 people requires a lean, clear way to review performance.

• Define and own the content strategy for Engageware and Aivo • Develop a unified editorial voice for both brands • Create high-impact content targeting executive-level decision-makers • Partner with product marketing to translate complex platform capabilities • Build and maintain an editorial calendar • Collaborate with cross-functional teams to support pipeline growth • Elevate executive visibility through thought leadership materials • Leverage performance insights to refine messaging and strategy • Own performance reporting for content initiatives

• Define PKH’s end-to-end approach to engaging adult learners through content across the full lifecycle—from awareness and inquiry through application, enrollment, orientation, and early engagement. • Develop strategic frameworks that guide how content informs, reassures, motivates, and converts non-traditional learners. • Ensure engagement strategy reflects the realities of adult learners balancing work, family, and career goals. • Own PKH’s student-facing messaging architecture, including value propositions, narrative frameworks, and tone. • Translate program offerings, academic pathways, and institutional distinctions into clear, outcome-focused language. • Serve as final editorial authority for student- and customer-facing copy across web, program pages, blogs, and lifecycle communications. • Ensure alignment with partner brand standards while maintaining PKH consistency, quality, and clarity. • Own web-level messaging and story flow from a learner experience and narrative perspective (not technical implementation). • Define page-level hierarchies, content intent, and messaging priorities for partner microsites and program pages. • Partner with web and SEO teams to align narrative clarity with search intent, site structure, and discoverability. • Pressure-test messaging to ensure relevance, differentiation, and comprehension for adult learners. • Lead content strategy across key journey stages, anticipating learner questions, barriers, and decision points. • Partner with admissions, advising, and student support teams to ensure messaging supports readiness, confidence, and follow-through. • Develop and optimize nurture, reminder, and engagement content that supports conversion and early persistence. • Guide testing strategies for lifecycle messaging, including themes, sequencing, and success metrics. Lead keyword research, search intent analysis, and competitive content assessments to inform content investment. • Develop SEO-informed content roadmaps and editorial calendars in partnership with SEO and web resources. • Monitor content performance using analytics to identify opportunities for optimization and impact. • Collaborate with paid media and CRO teams to ensure content alignment across channels and conversion paths. • Develop and refine program- and partner-level narratives that clearly articulate outcomes, differentiation, and value. • Ensure storytelling reflects the distinct brand, voice, and mission of each university partner. • Adapt narratives to different learner motivations (degree completion, career advancement, career change, licensure). • Support new program launches with clear positioning and go-to-market narratives. • Define the role of video and multimedia content across the learner journey. • Shape narrative direction for testimonials, program explainers, and partner stories. • Partner with creative teams or external vendors on content planning and direction. • Ensure multimedia aligns with broader messaging and engagement strategy. • Lead the transition of content strategy from vendor-led execution to in-house ownership. • Establish content standards, workflows, editorial processes, and governance models. • Prioritize content work across partners, programs, and channels in a fast-paced environment. • Identify when and where external support is needed for scale or specialized execution. • Define responsible use of AI tools for content ideation, drafting, summarization, and iteration. • Establish guardrails to ensure accuracy, consistency, and appropriate tone. • Partner with execution teams to support scalable, high-quality communication through shared knowledge bases.