• Build and own the reporting layer for Support • Partner with Support leadership for data-driven decisions • Maintain the multi-signal model behind bug and issue prioritization • Design dashboards for internal and customer-facing audiences • Own data quality, governance, and reliability for Support data products • Surface Voice of Customer trends to Product, Engineering, and GTM

• Develop, maintain, and optimize advanced reports, dashboards, and data visualizations to meet internal and client requirements. • Conduct in-depth data work to uncover trends, patterns, and insights, supporting strategic decision-making. • Manage and execute data projects, ensuring accuracy, reliability, and clarity in data outputs. • Work collaboratively with internal stakeholders and client teams to understand needs and translate them into actionable solutions. • Perform data audits, validation, and quality control tasks to ensure reporting accuracy and consistency. • Provide thoughtful feedback on tools and recommend improvements to enhance usability and user experience. • Communicate insights, project statuses, and recommendations clearly and professionally to international clients and teams.

• Own end-to-end COGS and gross margin analysis for Motive’s hardware and software product lines • Model cost-saving opportunities and deliver recommendations on profitability levers • Take ambiguous, high-stakes business questions from senior stakeholders and build the analysis • Partner closely with data engineering, finance, and product teams • Navigate messy, complex data environments and establish ground truth • Contribute to the operational rigor of the SA team

Role Description We are seeking a detail-oriented Data Governance Analyst to support the day-to-day execution of our taxonomy, rules, and reference data framework. This role turns governance standards into working artifacts — authoring and maintaining taxonomies, business term definitions, and data rules in our governance platform, and keeping them accurate, consistent, and free of conflict as the organization scales. You will be the hands-on engine behind the governance function, working closely with the Senior Data Governance Lead, Data Operations, and the Reference Data team to maintain the rule and taxonomy libraries that drive classification and data quality. This is a high-ownership, execution-focused role for someone who values structure and precision and wants to see governance standards actually used in production rather than living only as documentation. Responsibilities - Author, maintain, and version taxonomies, business term definitions, and classification hierarchies in the governance platform. - Translate approved governance decisions into structured, testable data rules and apply rule IDs consistently across taxonomies. - Run routine rule-library analysis to detect duplicates, conflicts, and coverage gaps, and prepare findings for governance review. - Maintain metadata, documentation, and change history so definitions and rules remain traceable and auditable. - Support intake and triage of new rule and definition requests from Data Operations and business stakeholders. - Prepare reference data and golden-record candidates for governance certification, flagging anomalies and exceptions. - Produce clear documentation and quick-reference guides that help stewards and analysts apply standards independently. - Assist in preparing governance reporting, dashboards, and stakeholder updates. Success in this role will be measured by: - Rule & Taxonomy Integrity – Low and declining rates of duplicate, conflicting, or orphaned rules and definitions. - Coverage – Measurable progress against taxonomy and reference data coverage targets across tiers. - Turnaround – Timely, accurate processing of rule and definition requests within agreed SLAs. - Traceability – Complete, auditable change history and documentation for governed artifacts. - Usability – Stewards and analysts can apply standards from documentation without repeated escalation. - Operationalization – Authored rules and definitions are actively used in classification and quality workflows. Qualifications - 2–5 years of experience in data governance, data management, data quality, analytics, or data operations. - Hands-on experience maintaining taxonomies, controlled vocabularies, business glossaries, or rule libraries. - Strong attention to detail and comfort working with structured data, spreadsheets, and governance tooling. - Ability to translate governance decisions into precise, consistent, testable rules. - Comfort with ambiguity and evolving standards in a maturing governance environment. - Familiarity with data quality dimensions (accuracy, completeness, consistency, timeliness). - Exposure to DAMA / DMBOK concepts a plus. - Clear written and verbal communication skills. Company Description At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at careers@mediaradar.com. We’re excited to meet people who share our values and want to build the future with us.