Role Description SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey. What You'll Do - Provide support via phone, email, and chat - Resolve cancellation requests with tailored solutions - Assist clients based on needs - Manage scheduling and case tracking Qualifications - Experience in retention, customer service, or call center roles - Strong negotiation and problem-solving skills - Ability to de-escalate and retain dissatisfied customers - Comfortable handling high call volume - Reliable internet and distraction-free workspace Benefits - Health, Dental, Vision, Disability, and Life Insurance - Paid Time Off - 401(k) Match - Employee Assistance Program

• Lead & Develop Teams: Supervise team leads and representatives across Retention, Collections, and Escalations. Provide regular coaching, performance feedback, and development support. • Drive Operational Excellence: Identify trends, roadblocks, and process gaps. Partner cross-functionally to advocate for solutions that improve customer outcomes and internal efficiency. • Support Escalations: Oversee the escalations queue, ensuring prompt, professional responses to high-priority issues, including complaints submitted to all channels. • Ensure High-Quality Interactions: Set the standard for empathetic, solution-driven customer service. Ensure teams are resolving full customer concerns, not just closing cases. • Collaborate Cross-Functionally: Work closely with Billing Operations, Legal, Product, and Customer Experience (including Vendor Manager) teams to align priorities, share customer insights, and resolve complex issues. • Analyze & Report Performance: Monitor key KPIs and QA scores across all three functions. Use data to drive accountability, report on progress, and propose improvements. • Contribute to Strategy: Work with department leadership to shape long-term strategy for retention, collections, and escalation management.

Role Description We are looking for data-driven people to own and scale our digital marketing efforts across paid advertising, social media, search, and lead generation channels. This role is responsible for developing, executing, and optimizing campaigns that drive qualified leads, customer acquisition, brand awareness, and revenue growth. You will manage advertising budgets, analyze performance data, identify growth opportunities, and continuously improve marketing effectiveness. The ideal candidate combines analytical thinking, creativity, strong execution skills, and a deep understanding of modern digital marketing platforms. We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling. Qualifications - 3+ years hands-on Google Ads experience (certification is a baseline, not proof of skill) - Agency background managing multiple client accounts preferred; these tend to be the stronger doers - Fluent English - Client experience in the US, Canada, Europe, or Australia (not India-only, and not Philippines-based serving only India) - Verifiable references: live client sites or campaigns we can independently screen - A doer who runs with the work; comfortable using AI in the workflow - Bonus: can automate reporting via Codex, which removes the need for a separate reporting manager Requirements - Build, launch, and manage Google Ads campaigns across Ajaia's products, starting with AI training as the first product - Own keyword and competitor research; find the actual search language buyers use, separating informational from transactional intent - Match campaigns to the right landing pages and the full sales funnel, from top-of-funnel info seekers to bottom-of-funnel conversions - Drive measurable, low-cost leads that convert, not vanity traffic - Work inside a repeatable, productized process so new products spin up by swapping product, pages, and keywords - Likely start on the Nao Medical account to prove competence, then scale to Ajaia - Can actually build ads, not just report: ad groups, settings, sitelinks, character limits, line 1/2/3 copy Benefits - Competitive base salary + performance incentives - Professional development opportunities - Paid time off (PTO)

Role Description We are seeking a proactive, experienced, and customer-focused Customer, Retention & Collections Supervisor to lead and support our Retention, Collections, and Escalations teams. This role is critical to delivering a world-class customer experience while meeting business goals related to churn reduction, cash collection, and resolution of high-level concerns. The ideal candidate will bring a passion for coaching and development, a track record of operational improvement, and a strong understanding of customer experience best practices. This role requires a balance of people leadership, process optimization, and hands-on support — ensuring that our agents are empowered to deliver empathetic, effective, and efficient service. Qualifications - Bachelor’s degree in Business, Communications, Hospitality, or related field—or equivalent professional experience - 5+ years in customer support, retention, or collections roles, with at least 2+ years of leadership experience - Proven ability to coach and lead high-performing teams in fast-paced, dynamic environments - Strong background in handling escalated or sensitive customer issues with discretion and empathy - Experience collaborating with cross-functional teams to drive process or policy changes - Proficient in CRM/ticketing systems (e.g., Salesforce, Zendesk) and phone systems (e.g., Dialpad) - Comfortable managing team performance metrics, QA frameworks, and reporting tools - Understanding of KPIs and comfort with the data necessary to achieving them Requirements - Lead & Develop Teams: Supervise team leads and representatives across Retention, Collections, and Escalations. Provide regular coaching, performance feedback, and development support - Drive Operational Excellence: Identify trends, roadblocks, and process gaps. Partner cross-functionally to advocate for solutions that improve customer outcomes and internal efficiency - Support Escalations: Oversee the escalations queue, ensuring prompt, professional responses to high-priority issues, including complaints submitted to the BBB, AG, TrustPilot, and similar channels - Ensure High-Quality Interactions: Set the standard for empathetic, solution-driven customer service. Ensure teams are resolving full customer concerns, not just closing cases - Collaborate Cross-Functionally: Work closely with Billing Operations, Legal, Product, and Customer Experience (including Vendor Manager) teams to align priorities, share customer insights, and resolve complex issues - Analyze & Report Performance: Monitor key KPIs and QA scores across all three functions. Use data to drive accountability, report on progress, and propose improvements - Contribute to Strategy: Work with department leadership to shape long-term strategy for retention, collections, and escalation management Benefits - 100% Remote Work: Enjoy the flexibility of working from anywhere! - Paid Leave: Take time off to recharge, starting upon regularization - HMO Benefits: Comprehensive healthcare coverage as soon as you're regularized - Government-Mandated Benefits: All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided - Fun & Collaborative Culture: Be part of a dynamic team that values creativity, innovation, and teamwork Company Description This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits. A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.