• Act as the primary technical point of contact for assigned enterprise accounts • Develop deep understanding of customer objectives and environments • Serve as a long-term technical advisor • Own technical health of customer environments • Conduct assessments, release planning, and best-practice reviews • Guide architecture and configuration strategy • Lead resolution of complex technical issues • Drive root cause analysis and prevention • Maintain confidence during high-impact events • Support renewals with technical insight • Identify expansion opportunities • Contribute to QBRs and executive reviews • Act as bridge between customers and internal teams • Partner with Professional Services to share best practices

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ SUMMARY The Technical Services Trainer will serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions.  This position will also be responsible for the development and implementation of both classroom and field installation training programs for our products.  Product responsibility includes all Stone brands.  This position will be the Southwestern territories. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Work safely every day and demand safety from those in contact with Conduct training on Westlake Royal Stone Solutions products and installation guidelines for sales team and consumers Deliver product knowledge training of Westlake Royal Stone Solutions ancillary products to educate and create demand for those products Present Power Point training for contractors, builders and industry professionals Help increase the quality of installation by performing hands on training Increase the number of qualified installers by working with trade organizations and Trade Training Schools Develop relationships with contractors and installation companies within the territory. Participate in preconstruction and jobsite visits for ongoing projects Assist Area Sales Manager pull through demand for Westlake Royal Stone Solutions with job specific support and training Provide support to regional sales teams to help grow sales through product knowledge, support and service Support Warranty Claims Dept through site visit for information gathering. Continues to lead initiatives around safety, ensuring safety is part of our culture EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Offer onboarding, implementation, and adoption support for customers • Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations • Support completion of security questionnaires in a cross functional team • Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems • Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs • Build technical documentation, best practices guides, and enablement materials to scale customer success efforts • Work together with founder and account executives to ensure comprehensive customer success

• Act as a strategic partner and trusted advisor to customers • Develop success plans, guide onboarding and adoption • Monitor account health and user adoption • Collaborate with customers to identify critical business processes and deliver scalable solutions • Drive adoption of ClickUp AI and build custom workflow Agents • Serve as the technical partner connecting adoption to business value • Generate qualified leads through data-driven insights and AI usage analysis • Act as the voice of the customer driving cross-functional alignment