Talent Guaranteed
Order Management Specialist
Location
Philippines
Posted
19 hours ago
Salary
0
Seniority
Senior
Job Description
Order Management Specialist
Manila Recruitment
• Resolve team client issues, vendor errors, & shipping discrepancies. • Communicate to involved stakeholders within 24 hours. • Review orders for properly formatted artwork, completeness, accuracy, delivery timeline, & acceptable margin. • Properly schedule follow-up dates for special action orders to ensure on-time shipment & expedite or escalate as applicable. • Identify, communicate & escalate issues before problems occur. • Ensure accuracy of WIP delivery dates. • Follow-up on jobs on the Dashboard to 0 each day. • Participate in weekly and monthly sales team meetings. • Participate in bi-monthly vendor meetings. • Participate in scheduled staff meetings. • Review of jobs submitted to WIP for completeness and accuracy of information. • Create and submit required Purchase Orders to vendors. • Obtain any required artwork and submit for sample creation. • Follow up with stakeholders on the proof approval process to get the order into production as quickly as possible. • Follow up on Purchase Orders to obtain Order Acknowledgements, production time, and estimated shipping date. • Follow up on shipping status to obtain confirmation and tracking information. • Efficiently and quickly deal with production or shipping delays so the job remains on schedule. • Staying in touch with vendors both via email and phone throughout the order and shipment process • Using various methods, calculate the shipping charge to the customer. • Maintaining daily oversight of your Job Issue Tracker, resolving all items scheduled for that day. • Quickly escalating problem issues that are not understood or outside your ability to rapidly resolve. • Once freight charges have been calculated, move job into Delivered status for invoicing. • Final follow up on each job to insure that all products have been successfully delivered.
Job Requirements
- Must have at least 3 years of strong order coordination/management experience.
- Excellent verbal and written communication abilities.
- Strong troubleshooting and problem-solving skills.
- Ability to understand and empathize with customer needs.
- Familiarity with CRM systems and practices.
- Ability to handle difficult customers and high-stress situations.
- Gritty, adaptable, and open to feedback
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