• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels • Answer incoming calls professionally and seek to assist the patient however possible • Maintain a positive, welcoming attitude in all patient interactions • Offer prompt assistance to patients for a variety of services, including: • Registering new patients into the EHR system • Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services • Inputting and updating insurance information • Relaying patient communications to provider • Providing patients with pre-visit instructions as needed • Transferring calls to appropriate nurse advice staff when necessary • Assist patients with identifying a provider and appointment that is appropriate for their care • Use EHR systems effectively to guide the patient’s care • Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions • Contact patients to notify when visits are canceled or rescheduled • Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations • Provide training, support, and mentoring to colleagues • Work with supervisors to achieve the established performance metric standards • Use the phone system to track activities • Participate in ongoing training and quality assurance exercises • Adhere to all established workflows, scripting, and department greetings • Meet performance goals for patient experience, quality, productivity, and all performance metrics • Participate in special projects and performs other duties as assigned • Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community • Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems • Work and build trust across cultural differences

• Submit proactive applications for future roles • Contribute skills and experience to shape energy transition • Engage in sustainable future initiatives with a global team

• Collaborate with the government client in planning and executing testing of the new financial system and coordinate with other vendors on testing to adjudicate, resolve, and close issues. • Review existing test plans and develop updated test plans for the implementation releases. • Supervise a team of 5-10 system testers for the following system components: application functionality, system configuration, system interfaces, reports, and data conversion. • Oversee development of test scenarios and test scripts for each financial system component in that wave, including the use of automated testing tools. • Maintain and prioritize a testing defect log that will be shared with the government client and other vendors to track testing progress. • Provide technical, managerial, or administrative direction for functional domains related to ERP systems and projects.

• Capture compelling visual stories across various settings and subjects • Conceptualize and deliver visuals that align with creative direction • Plan and execute shoots, maintaining organized archives • Collaborate with creative teams for consistency in visual tone and message