• Perform on-site installations, repairs, maintenance, qualifications, and validations of Chromatography systems • Proficiently use customer management software to complete service calls, handle parts inventories, and complete job tasks • Evaluate examination and assessment results to identify the origin of the issue, and suggest fixing, substitution, or alternative remedial measures • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs • Analyze Chemistry reports of technical problems to recommend modifications to eliminate future issues • Provide a communication link between the customer and the company to ensure effective service • Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees

• Serve as the senior technology point of contact for assigned clients, owning the relationship at the strategic level. • Lead discovery conversations to understand client business goals, existing technology investments, and emerging needs. • Translate complex technical topics into clear guidance appropriate for non-technical stakeholders and executive audiences. • Represent Sentinel Blue on client calls with credibility, clarity, and a consultative approach. • Engage clients on technology requests and questions that fall outside standard managed service scope, including specialized platforms, line-of-business applications, and bespoke infrastructure needs. • Assess unfamiliar systems and platforms quickly, understanding hosting requirements, integration dependencies, security posture, and compliance implications even without deep prior experience with the specific tool. • Deploy, configure, and troubleshoot infrastructure and applications as part of client engagements, including standing up servers, modifying system configurations, and resolving application-level issues. • Provide guidance aligned with CMMC, NIST 800-171, and CIS Controls as applicable to client context. • Identify gaps, risks, and remediation priorities across client environments and communicate them clearly. • Help clients evaluate vendor proposals and technology investments, including RFP support, contract review from a technical lens, and total cost of ownership analysis. • Assess vendor security posture, SLA commitments, and integration readiness in the context of the client's environment. • Produce clear client-facing deliverables including assessments, roadmaps, briefing documents, and recommendation reports. • Collaborate with internal IT Operations, SOC, and GRC teams to route client needs to the right delivery function. • Contribute to internal knowledge by documenting patterns, assessments, and guidance for recurring client scenarios.

• Serás la persona responsable de impulsar y consolidar la presencia de la compañía en el mercado nacional, desarrollando relaciones comerciales duraderas con los principales actores del canal de distribución eléctrica. • Gestión y desarrollo de la cartera de clientes a nivel nacional. • Relación directa con distribuidores de material eléctrico, grupos de compra y cadenas nacionales. • Identificación y captación de nuevas oportunidades de negocio. • Elaboración, presentación y seguimiento de ofertas comerciales. • Negociación de condiciones comerciales y acuerdos de colaboración. • Coordinación interna para el seguimiento de pedidos y proyectos. • Planificación y ejecución de visitas comerciales en todo el territorio nacional. • Análisis de mercado, competencia y oportunidades de crecimiento.

• Deploy and integrate real systems - connecting PLCs, sensors, and data pipelines that help factories run more efficiently and reliably. • Consult customers on how to generate business value, by designing use cases, implementing and capturing tangible value with them • Shape the product from the field, feeding back real-world learnings to make UMH more scalable, robust, and developer-friendly. • Debug, optimize, and automate data flows across MQTT, Kafka (Redpanda), Docker, Benthos, and Grafana - and document patterns others can build on. • Work closely with the Product Engineering team to prototype new features, test deployments, and continuously improve the UMH stack.