• Coordinate internal projects to ensure deliverables are met on time • Collaborate with different teams to accomplish project goals • Maintain project documentation and schedules

• Manage projects in accordance with contractual time, cost and quality requirements • Work with customers to identify requirements, project planning, evaluation and overall customer support • Responsible for scheduling and management of resources and delegation of tasks • Provide and execute on a detailed onboarding plan with customers • Set and meet critical onboarding deadlines with customers • Work on telecommunications system installations; typically for business in the SMB space. • Update and maintain internal customer record data base with all the information on customer orders for onboarding coordination and billing purposes • Working with clients to gather information and set up porting from their existing carriers, and develop secondary port solutions • Develop and implement call flow design to meet customer’s requirements • Ensure that call-flow programming and QA is completed leading up to customer go-live • Maintain an in‐depth understanding of Mitel’s capabilities, services and business impact points to effectively communicate within Mitel and to clients • Provide assistance to internal and external customers on how to use Mitel services/features • Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation • Ensure custom solutions are documented for the Mitel Customer Success Team and Support teams, and ready to accept accountability for the customer after successful implementation • Resource for team members who work on other projects that may need additional assistance. • Follow project management guidelines and procedures to attain individual and team wide Net Promoter Score.

• Collaborate with internal teams and external partners at project kickoff to ensure specifications align with budget, design vision, and scope. • Identify project priorities and coordinate responsibilities with cross-functional team members. • Review and audit all specifications and floorplans; coordinate with designers and architects to resolve discrepancies or clarifications. • Maintain regular communication with clients and internal teams to provide updates and project status reports. • Coordinate with vendor representatives to confirm pricing and lead times not available on the Source platform. • Maintain up-to-date vendor pricing on the Source platform for all uploaded brands. • Generate specification sheets through the Source platform for designer and client review and approval. • Issue purchase orders, manage invoice reviews, and collaborate with the Accounting team to ensure timely vendor payments. • Process and document change orders as needed. • Monitor project budgets closely and communicate any changes or adjustments proactively. • Partner with the Logistics teams to define warehousing needs for each project. • Establish and maintain project timelines, including tracking and updating estimated delivery dates. • Track orders consistently throughout the project lifecycle to ensure transparency and schedule accuracy. • Coordinate with the Installation Manager to plan onsite installation schedules and requirements. • Support the Installation Manager with punch list follow-ups and resolution post-installation. • Facilitate timely approvals on samples and finish submittals as required. • Oversee preparation of closeout documentation throughout the project and ensure finalization within 30 days of installation completion.

• Lead the end-to-end compliance remediation programme across ODIN's mortgage broking, tax, and conveyancing practices, with a primary focus on the Australian credit licence obligations. • Conduct a full diagnostic against RG209 (responsible lending), RG273 (best interests duty), NCCP Act, AML/CTF Act, Privacy Act 1988, and aggregator & lender policies; produce a prioritised remediation roadmap. • Design and operationalise the loan file audit framework, including offshore team scope-of-practice rules that align with the aggregator and lender accreditation requirements. • Lead the AML/CTF program uplift for ODIN's cross-border client base: KYC, VOI, customer due diligence, ongoing monitoring, and suspicious matter reporting. • Own the privacy and cross-border data handling remediation, including Australian Privacy Principles compliance for offshore staff access to client data overseas. • As required, coordinate with internal or independent review engagement: scope definition, document preparation, findings response, and remediation evidence packaging. • Liaise directly with the aggregator compliance team, lender representatives, and external counsel on material compliance matters and grey-area regulatory interpretations. • Partner with and progressively transfer operational ownership to the permanent compliance team through structured training, documentation, and shadow execution. • Establish ODIN's compliance management system: policies, registers, incident framework, training programs, and reporting cadence to leadership and the board. • Advise the executive team on emerging regulatory risk, sign off on marketing and conduct risk for live campaigns, and represent ODIN in regulator-facing matters as required.