• Service-led communication with clients and global resources, ensuring total alignment on project status • Exercise expert judgment on communication channels (Slack, Email, Jira) to keep internal and external messaging targeted, streamlined, and noise-free • Maintain oversight of workflow stages, identifying and dissolving bottlenecks before they impact delivery • Coordinate seamless hand-offs across "follow-the-sun" timezones to optimize 24h throughput • Act as the bridge between in-country and in-house teams, clearly communicating priorities and urgencies • Act as the key point of contact for technical, asset, or scope queries, diagnosing and resolving issues with speed • Document recurring issues to inform long-term workflow optimizations for the Production Manager • Perform rigorous in-platform checks to validate asset specifications, localization accuracy, and metadata completeness • Maintain rigorous data hygiene, ensuring every Jira ticket is the single source of truth with real-time metadata updates

• Conduct area diagnostics, develop and implement action plans, contributing to employee wellbeing and business results. • Monitor and analyze data to generate actionable insights for relevant areas based on key indicators. • Serve as the health focal point for assigned areas, representing occupational health, wellbeing, and mental health matters. • Provide support and refer employees with health-related needs. • Influence and educate leaders on health-related topics.

• Consult with clients to understand their travel preferences and requirements. • Research and recommend destinations, activities, and accommodations tailored to each client. • Handle bookings for flights, hotels, tours, and other travel-related services. • Provide exceptional customer service and support throughout the travel planning process. • Stay updated on travel trends, new destinations, and adventure travel opportunities. • Collaborate with our team to continuously improve our offerings and customer experience.

• Drive business impact through data-driven insights. Identify and pursue high-value opportunities to improve product adoption, customer engagement, and revenue growth using advanced analytical and statistical methods. • Lead experimentation and causal analysis. Design and execute rigorous A/B tests and causal inference studies to evaluate the impact of new product features, pricing strategies, and go-to-market initiatives. Champion experimental rigor across teams. • Influence product and business strategy. Partner with product managers, engineers, marketing leaders, and senior stakeholders to translate complex business questions into structured analytical frameworks and deliver strategic recommendations. • Deliver end-to-end analytical solutions. Own the full lifecycle of analytical initiatives — from identifying opportunities and building models to deploying solutions and measuring impact. • Default to AI-first thinking. Design analysis approaches, recommend solutions, and elevate standards and throughput across the team by leveraging AI tooling and modern analytical techniques. • Contribute to decision science best practices. Help define standards for experimentation, modeling, and insight delivery that raise the bar for analytical quality across the organization. • Mentor and elevate peers. Guide data scientists and analysts by demonstrating best practices in methodology, communication, and stakeholder engagement. • Communicate insights clearly and effectively. Translate complex analytical findings into actionable recommendations for both technical and non-technical audiences, including executive leadership.