• Prospect new customers, negotiate quotes, and work toward closing sales; • Provide after-sales support and make periodic follow-ups with existing clients; • Carry out all stages of the sales process via phone, WhatsApp, and email; • Make outbound calls; • Handle inbound calls; • Request documentation and information for customer registration; • Send promotions via email, WhatsApp, and phone; • Assist and support customers with post-sale service.

• Arrange Travel for businesses, sports teams, vacations, weddings and more. • Determine customer's needs and preferences, such as schedules, costs and payment plans • Plan and arrange tour packages, excursions, and day trips • Book reservations for travel, hotel, flights, rental cars, special events, honeymoons, just about anything. • Provide proper documentation to the clients such as, authorization forms, flights tickets, theme park tickets, and more. • Make alternative booking arrangements if changes arise before or during the trip.

• Act as a localisation subject matter expert during the pre-sales cycle, providing guidance on e-learning content workflows, tools, and formats. • Scope and plan multimedia localisation projects for e-learning content across multiple languages, ensuring accuracy, efficiency, and scalability. • Prepare source e-learning files (e.g., Articulate Storyline, Rise, Captivate) for localisation, including extraction of translatable content, audio, and visual assets. • Reintegrate translated and localised materials, ensuring fully functional, linguistically accurate final e-learning modules. • Support customer onboarding and implementation, offering workflow guidance for e-learning localisation. • Manage localisation of video, voiceover, subtitling, and interactive learning assets in line with project requirements. • Provide best practices for managing localisation-ready content and advise on automation opportunities in e-learning localisation workflows. • Operate and maintain localisation tools and platforms, supporting both AI-driven and human-led localisation processes. • Review localised e-learning content, including SCORM packages, for quality, technical accuracy, and adherence to brand and platform standards. • Perform final QA checks ("final eyes") and prepare final files for delivery to clients or internal stakeholders. • Act as the go-to expert on e-learning localisation workflows and tools across the organisation. • Meet SLAs and KPIs for engineering and localisation delivery.

• Manage DTP requirements for our largest enterprise customers with highly bespoke requirements, requiring in-depth knowledge of the customer and their needs. • Oversee account level DTP quality, ensure instructions are followed and that quality meets all requirements across all projects. • Work closely with customer reviewers, project managers, and typesetters to ensure final DTP deliverables meet all the requirements. • Conduct detailed QA checks to ensure the final output is free of errors, adheres to client guidelines, and meets industry standards. • Provide clear communication regarding design adjustments, limitations, and timelines with internal teams and clients. • Resolve issues related to fonts, layout, image compatibility, and other design aspects that may arise due to language changes or technical constraints. • Apply design and formatting to translated content across various languages, ensuring consistency with the source document and client specifications. • Prepare files for translation by extracting and formatting content in required formats, including InDesign, Illustrator, Microsoft Word, PowerPoint, and others. • Adapt and localize visual elements such as images, graphs, charts, and documents to fit target languages and regional requirements. • Use DTP tools such as Adobe InDesign, Adobe Illustrator, Photoshop, FrameMaker, QuarkXPress, or other desktop publishing software to produce high-quality localized documents. • Maintain organized records of multiple versions of the same document to ensure accuracy in project delivery. • Convert between different file formats as required by the project, maintaining fidelity to the original layout.