Runbeck Election Services logo
Runbeck Election Services

Defending Democracy across the country since 1972 by providing dependable and secure election technology solutions.

Field Service Account Manager

Location

United States

Posted

1 day ago

Salary

0

Seniority

Lead

Professional CertificateEnglish

Job Description

Field Service Account Manager

Runbeck Election Services

• Serve as the lead point of contact for assigned customer accounts • Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills • Implementation and configuration of proprietary software and hardware • Onsite installations, process development, and customer training • Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives • Develop new business with existing clients and identify areas of improvement within the customer environment • Collaborate with the sales team to identify and grow opportunities within the territory • Document customer equipment and usage • Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors • Attention to detail and the ability to work independently • Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person) • Track customer calls and create required reports • Follows all company policies and procedures • Coordinate job/equipment flow and schedule with team and customers • Complete and demonstrate a full understanding of ongoing training concepts and applications • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

Job Requirements

  • Trade or Technical school certification/diploma or equivalent work experience
  • Experience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) products
  • Experience delivering client-focused solutions to customer needs
  • Listening, negotiating, and presentation abilities with strong verbal and written communication skills
  • Effectively communicate technical ideas and processes
  • Understanding of physical electrical wiring and mechanical applications
  • Excellent attention to detail, organizational skills, and meets deadlines
  • Strong interpersonal and customer contact skills
  • Strong written/verbal communication skills; good math skills
  • Demonstrates computer skills and aptitude; Microsoft Office preferred
  • Effectively sets priorities
  • Ability to track and report on opportunities for improvement and success
  • Listening effectively when others are speaking
  • Credible, responsive team-player
  • Ability to perform and retain various skill-related tasks, training, and operations
  • 21 years of age (minimum)
  • Overnight travel required with multi-customer visits across the US

Benefits

  • Unlimited PTO
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic and Voluntary Life Insurance
  • Short- and Long-Term Disability Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity
  • Employee Assistance Program (EAP)
  • IDShield/Legal Shield
  • Pet Insurance
  • 401K Matching
  • Tuition Reimbursement

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