Outsourcing Advantage is a boutique business process outsourcing provider specializing in back-office and customer service support for U.S.-based businesses.
Guided Digital Assistance Representative
Location
Dominican Republic
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Guided Digital Assistance Representative
Outsourcing Advantage
Role Description As a Guided Assistance Representative, you will play a vital role in making technology accessible for customers with low digital literacy, empowering them to confidently navigate the online world. - Serve as a trusted digital assistant for customers, by completing everyday online tasks on their behalf. - Provide step-by-step assistance to customers not able to use the internet, websites, apps, and online forms. - Build customer confidence by patiently explaining processes and supporting non-technical users. - Maintain professionalism, privacy, and discretion when handling sensitive personal or financial information. - Deliver customer support through both voice/phone and written channels (chat and/or email). - De-escalate conflicts and resolve issues with empathy and clarity. - Multitask efficiently while conversing and executing digital tasks. Qualifications - 2+ years of customer service, call center, or customer support experience. - Strong digital proficiency navigating websites, apps, online portals, and online forms. - Experience handling sensitive personal or financial information with privacy and discretion in a customer support context. - Experience providing customer support via both voice/phone and written channels (chat and/or email). - C1 level English proficiency. - Ability to provide a brief English voice note introduction. - Able to work as an independent contractor. - Can provide details of work equipment, power setup (including backup), and internet connection/speed (including backup). Requirements - Experience supporting customers with low digital literacy, such as elderly or digitally inexperienced users. - Uses a structured approach to customer interactions, including step-by-step guidance and purposeful call flow. Benefits - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekly incentives based on performance. - Growth opportunities.
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