• Respond to customer inquiries via phone, email, and chat promptly and professionally. • Assist customers with product selection and provide detailed product information. • Resolve customer complaints and issues with a focus on achieving customer satisfaction. • Maintain detailed records of customer interactions and transactions in our CRM system. • Collaborate with team members to enhance service delivery and share knowledge. • Follow up with customers to ensure their issues were resolved to their satisfaction. • Monitor customer feedback and report trends to management for process improvement.

• Product education • Order support • nVNS device use training • App support • Sales Order troubleshooting, and data reporting • Support Territory Business Managers (sales executives) with account set up and order pull through • Answer inbound customer service phone calls and emails • Log all inbound and outbound interactions with customers within CRM tool (SalesForce) • Training and support of customer’s use of Truvaga nVNS device • Truvaga Plus App support • Customer support of all other Truvaga Brand products • Product return processing

• Represent the brand directly to its customers as part of the Consumer Care team. • Offer guidance, respond to product questions, and handle concerns. • Engage with consumers across digital channels. • Use empathy, active listening, and strong communication to understand inquiries. • Provide the right level of support in delicate situations. • Build solid knowledge of the product range and consumer needs.

• Provide exceptional customer support via phone, chat, and email • Assist clients with questions, product details, and troubleshooting • Record accurate and up-to-date information in internal CRM tools • Build trust and maintain strong relationships with every interaction • Ensure satisfaction, loyalty, and retention through quality service • Meet performance targets in service, quality, and efficiency • Share feedback and contribute to process improvements