• Provide day-to-day administrative support across departments • Coordinate meetings, schedules, and follow-up actions • Prepare documents, reports, and internal communications • Maintain organised records and business files • Handle incoming enquiries and route or resolve requests • Manage ticketing system entries and ensure issues are tracked • Request, review, and follow up on supplier quotes • Communicate with suppliers and clients regarding updates and requirements • Assist with creating proposals, quotations, and supporting documentation • Support onboarding and account setup processes • Maintain CRM accuracy and update customer records • Assist with user access requests and system administration • Ensure internal workflows and records remain up to date

• Provide personalized guidance to patients and families considering clinical trials. • Assist in trial searches, helping patients identify suitable studies base on their diagnosis, medical history, and location. • Answer questions regarding trial participation, including eligibility, safety, travel, expenses, and potential risks. • Identify primary point of contact for clinical trial enrollment at various locations. • Facilitate communication between patients and research teams, ensuring a smooth connection with study coordinators. • Offer patient education and resources to help participants understand the trial process and make informed decisions. • Advocate for patients’ needs, ensuring they receive the best possible support throughout the clinical trial journey.

• Provide personalized guidance to patients and families considering clinical trials. • Assist in trial searches, helping patients identify suitable studies based on their diagnosis, medical history, and location. • Answer questions regarding trial participation, including eligibility, safety, travel, expenses, and potential risks. • Identify primary point of contact for clinical trial enrollment at various locations. • Facilitate communication between patients and research teams, ensuring a smooth connection with study coordinators. • Offer patient education and resources to help participants understand the trial process and make informed decisions. • Advocate for patients’ needs, ensuring they receive the best possible support throughout the clinical trial journey. • Overtime transitions more of a management role as the team of Trial Navigators grows.

Role Description The ideal candidate will be able to work west coast hours - 8:30am PCT- 5:30pm PCT. We are seeking a self-motivated, detail-oriented and organized professional to join our Initial Lender Request team in a remote capacity. This role is 100% remote. The position supports internal operations by: - Verifying loan information is accurately updated in file entry - Preparing required title documents - Distributing requested materials to lender contacts, with minimal direct communication beyond document delivery The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail with efficiency, and contributes to a positive, team-oriented work culture. Qualifications - Previous experience in title, escrow, mortgage, or loan processing strongly preferred - Exceptional attention to detail and accuracy - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Strong verbal and written communication skills - Proficiency in Microsoft Office and data entry systems - Familiarity with ALTA documents, title commitments, and closing documentation is a plus Requirements - Review, input, and update loan information, including mortgage clauses, loan amounts, loan numbers, and lender contact details - Add lender contact information within the file - Identify discrepancies and communicate findings to the appropriate branch personnel or follow established escalation guidelines - Update title commitments and prepare ALTA supplemental documents - Generate Preliminary Closing Disclosures (CDs) and ALTA Settlement Statements - Prepare Closing Protection Letters (CPLs) - Ensure timely distribution of requested documentation to lender contacts Benefits - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups