• Provide medically appropriate tele-triage, patient assessment, and case direction • Communicate diagnostic results, treatment plans, and education to clients • Support DVMs with care delivery, medical advice boundaries, and follow-up • Review and approve medication requests using standing orders • Support clinics and Virtual Care Coordinators with medical inquiries and administrative needs • Handle escalations from Yellow AI IVR, chatbot, and text workflows when cases require human medical review • Assess patient symptoms via phone, email, or text to determine urgency • Determine whether a clinic visit, referral, or home monitoring is appropriate • Provide legally compliant medical advice to Bond Vet clients only • Escalate to DVM when needed • Review and communicate bloodwork, fecal results, cytology, radiology interpretations, and other diagnostics • Use standing orders for common conditions (e.g., positive fecals) • Prepare clear, empathetic written summaries using macros and templates • Manage a high volume of emails, calls, and platform-based messages • Assist with appointment rescheduling when clinics lose DVM coverage • Identify urgent cases needing clinic intervention • Relay medication fill requests to clinic teams and ensure clarity

• Maintain a high level of Bond Vet knowledge and clearly communicate the company’s benefits to other veterinary students • Liaise between Bond Vet and the student body • Plan and execute on-campus events • Create and post social media content to promote Bond Vet • Create 1 writeup about your experience • Engage with on-campus clubs • Connect interested students with Bond Vet’s campus recruiter • Monthly communication with Bond Vet’s campus recruiter

• Conduct assessments • Support Senior Advisors in conducting organizational assessments • Deliver workshops and other engagements in response to assessment findings • Support Senior Advisors in the development and implementation of organizational DEI strategies • Support Senior Advisors in process-level analysis, recommendation, and strategic implementation on process change recommendations • Support project planning to ensure that strategic recommendations are implemented smoothly • Provide input on internal policy design and implementation for clients • Manage engagements projects with increasing autonomy over time

• Schedule appointments for medical services, including consultations, procedures, and follow-up visits • Communicate with patients to confirm appointments and provide necessary information • Coordinate with medical staff to ensure availability and proper scheduling of appointments • Maintain accurate and up-to-date records of appointments and patient information • Follow all HIPAA regulations and maintain patient confidentiality at all times • Provide exceptional customer service to patients and address any inquiries or concerns • Collaborate with other team members to ensure smooth operation of medical services • Keep track of cancellations and reschedule appointments as needed • Assist with other administrative tasks as assigned