• You will be hosting parties for children in Minecraft. • You ensure that all the attendees have a great time and allow the parents to relax. • You help children troubleshoot any technical issues they may have. • You lead the group through one of our signature Minecraft experiences.

• Act as a strategic bridge between business goals and AI capabilities • Design AI-driven CX strategies and advise on pilot programs • Partner with Product, CCaaS, and Data & AI teams to build functional business cases • Identify tech/AI opportunities to enhance customer experience • Provide input into the CX Product roadmap • Translate tech architecture visions into actionable deployment plans • Stay up-to-date on AI trends and inspire clients

• Answer customer queries/questions in a timely manner • Ensure uninterrupted internet connectivity and ‘work-like’ environment at home location • Maintain regular and reliable attendance, including the daily schedule as assigned

• Answer inbound calls promptly and courteously during assigned shifts. • Follow standardized call scripts and workflows to assess maintenance issues. • Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps. • Identify and escalate emergency maintenance situations according to SOPs. • Communicate with residents and property teams to ensure clarity and proper follow-up. • Maintain a calm, professional tone when handling upset or anxious callers. • Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone. • Adhere to all quality, compliance, and call documentation standards. • Participate in brief daily huddles or debriefs to review trends or key updates.