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Customer Experience Analyst II (Fraud Products)

AnalystAnalystFull TimeRemoteMid LevelTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Experience Analyst II (Fraud Products)

Experian

Role Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Qualifications - Graduação em Administração, Engenharia, Ciência de Dados, Sistemas de Informação ou áreas relacionadas - Experiência comprovada (geralmente de 1 a 3 anos) em coordenação de projetos, operações de produto ou implementação em fintechs, analytics ou áreas de fraude/risco - Experiência atuando de forma cross-funcional com times de Produto, Customer Experience (CX) e áreas técnicas - Conhecimento de processos de detecção de fraude, modelos de risco ou sistemas de decisão - Capacidade de traduzir necessidades de negócio em requisitos acionáveis e coordenar entregas entre times - Habilidade analítica para interpretar resultados de aplicações, KPIs e métricas de impacto ao cliente - Experiência com evolução contínua de produtos (melhorias, ajustes e incrementos em ambiente produtivo) - Comunicação clara e habilidade de gestão de stakeholders, alinhando prioridades entre diferentes áreas - Organização para gerenciar múltiplas iniciativas simultaneamente Requirements - Experiência com plataformas antifraude, motores de decisão ou sistemas de scoring de risco - Familiaridade com metodologias ágeis (Scrum/Agile) e ferramentas como Jira ou Azure DevOps - Conhecimento em mapeamento de jornada do cliente e melhoria de experiência (CX) - Experiência trabalhando com dados (SQL, dashboards ou ferramentas como Power BI/Tableau) - Vivência em serviços financeiros, bureaus de crédito ou pagamentos - Conhecimento em testes A/B, experimentação e otimização de performance - Certificações em Gestão de Projetos (PMP, Scrum Master ou similares) Benefits - A Experian investe em pessoas e em novas tecnologias avançadas para liberar o poder dos dados. - A cultura da Experian, centrada nas pessoas, inclusiva e orientada por propósito, é reconhecida por diversos prêmios. - Experian também se orgulha de ser uma empregadora que promove igualdade de oportunidades e ação afirmativa.

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Associate Energy Market Analyst

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In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’🪫☀️🍃 Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Analyst2 days ago
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Role Description Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated, and professional person for the role of Associate Energy Market Analyst in our Support Division. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience. - Learn our software to an advanced level - Provide technical support to customers and track support cases from start to finish - Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version - Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented - Provide onsite and web-based trainings to existing and potential clients - Maintain and update training materials - Compose articles and produce videos to educate clients and to market our software - Construct tools and examples that clients can utilize to more effectively utilize our software - Assist in maintaining software user documentation and help platforms - Maintain a high level of power market knowledge, news, trends, and developments - Communicate market trends and customer requirements with the development team as needed - Assist Account Management with Retention calls and visits with clients - Assist in preparation and presentations for energy-related tradeshows and conferences - Travel to client sites as required Qualifications - Bachelor’s/Master’s degree in Electrical Engineering (Mandate) - Strong analytical and problem-solving skills with the ability to research and learn new techniques - Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers - Excellent communication skills, including strong verbal, presentation, and technical writing abilities - Team player, with the ability to be a self-starter and work independently as needed Requirements - Demonstrated working knowledge of power systems, electricity/power markets - Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approach - Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings - Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point) - Experience with computer and database management languages such as VBA, Python, and SQL - Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.) - Experience with power market production cost and expansion planning models - Degree or certificate specializing in Power Markets Company Description Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential. Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.

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