Role Description En WNPower ofrecemos ayuda especializada y esmerada a nuestros clientes y contamos con el servicio de Hosting más completo de la región. Desde nuestros inicios desarrollamos herramientas propias para hacer mucho más fácil la tarea de administración de sitios web, blogs, apps y tiendas online. - Ayudar a los usuarios en el abordaje del servicio de hosting. - Migración e importación de sitios desde otros proveedores de hosting. - Instalación de sitios WordPress. - Configuración de cuentas de correo electrónico. - Troubleshooting en general de problemas cotidianos relacionados con la prestación del servicio por ticket, email y teléfono. - Acceder por consola o terminal de servidores y ejecutar comandos. - Utilizar toda nuestra suite de servicios. Este empleo es 100% remoto. Incluye oficinas en WeWork disponibles en caso que lo requieras eventualmente. Qualifications - Experiencia en ayudar usuarios (Helpdesk) o en otra empresa de servicios de hosting o soporte técnico vinculado a tecnología y sistemas. - Conocimiento del funcionamiento de los principales protocolos de Internet y correo electrónico. - Experiencia básica usando y administrando WordPress. - Conocimientos básicos en el manejo del panel de control cPanel y WHM. - Excelentes habilidades de comunicación oral y escrita, resolución de conflictos y esfuerzo por la satisfacción del cliente. - Comprensión de inglés básico. Requirements - Autonomía y capacidad de tomar la iniciativa. - Fuerte orientación a resultados. - Ganas de sumarse a un dream team de nerds, fans de la tecnología y obsesivos con brindar una excelente experiencia de servicio. Benefits - Período de formación (asistida y mediante videos) y posibilidades reales de promoción. - Trabajo por metas y objetivos, con un horario flexible y la posibilidad de trabajar desde casa. - PowerDays, día de cumpleaños, día de mudanza, Spotify. - Notebook y starter kit a domicilio. - Prepaga de primer nivel, after office, club de beneficios HQ, entre otros. - Posibilidad de trabajar en equipo con los mejores profesionales y desarrollar tus habilidades al máximo de su potencial. - Un entorno de trabajo dinámico, flexible y de mente abierta.

• Organize, write, revise and maintain technical material per established company standards with respect to order, style, terminology and brand voice. • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. • Write easy-to-understand user interface text, online help, and developer guides. • Create tutorials to help end-users use a variety of applications. • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. • Maintain a comprehensive library of technical terminology and documentation.

Join our Team About this opportunity: Step into a rewarding and challenging role as a Domain Support Specialist at Ericsson. This critical position manages technical capabilities in Automated Operations, navigating routine resource fulfillment, diagnostics, and technical support. The successful candidate will master coordination, management, and execution of proactive and reactive maintenance practices. This role plays a central part in various services, encompassing allocation, configuration, activation, and testing specifics. Be the one to uphold continuous service availability and exceed our Service Level Agreement (SLA) parameters. What you will do:- Serve as an escalation point for technical expertise, ensuring a responsive 24/7 capability in Automated Operations.- Oversight of ticket queues, guaranteeing prompt ticket responses.- Rapid response to out-of-business hours calls, focused on improving automated recovery and providing escalation support for Service surveillance.- Conduct proactive analysis to foresee potential failures, enabling incident restoration and repair.- Perform first-level preventive maintenance, routine system check-ups and database audits to maintain optimal performance.- Initiate functional escalations, manage incidents, and coordinate corrective maintenance.- Execute system administration duties encompassing database maintenance and user access management.- Engage in service resource fulfillment, facilitating the acceptance of new or enhanced services and resources.- Handle problem management, incident identification, investigation, and diagnosis to ensure customer offerings.- Drive improvement initiatives, utilizing report analysis to enhance customer experiences. The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident Management.- 5G MS Operations Readiness.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Knowledge sharing and learning.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- Business Continuity Management.- System Administration.- RAN Configuration Knowledge.- Incident management.

Role Description We are hiring a highly execution-focused Senior Technical Developer (Contract) to own the technical and systems layer of an enterprise project controls platform. Our software replaces the messy spreadsheet-and-email toolchain that dominates megaproject oversight with a single production-live system serving major capital construction programs. Because our data directly informs client decisions worth millions of dollars, absolute data accuracy and system reliability are core table stakes. This role is ideal for an implementation partner with expert-level TypeScript and React fundamentals who wants to step directly into a production codebase and build out real-world ML/AI infrastructure (including fine-tuned LLMs and voice interactive pipelines)—not just wrap basic APIs. You will work directly with the founder in an environment completely free of ticket theater and management layers. - Act as the primary implementation partner working directly in a production codebase. - Own the building, engineering, and feature deployment of full-stack system features. - Design, implement, and submit clean Pull Requests (PRs) for review. - Build and maintain robust machine learning pipelines, covering training data preparation, fine-tuning scripts, and system evaluations. - Write complex raw PostgreSQL database schemas, queries (CTEs, window functions), and data migrations. - Develop, scale, and optimize high-throughput model inference steps and custom voice pipelines (STT/TTS). - Decompose feature briefs, propose structural technical architectures, and autonomously resolve backend production bugs. Qualifications - 3+ years of production experience with strict TypeScript/JavaScript (generics, type inference, discriminated unions). - Production React experience with clear ownership over shipping and maintaining real, live web applications. - Next.js App Router literacy, demonstrating deep familiarity with server vs. client components, middleware, and route handlers. - SQL Fluency with raw PostgreSQL; you must have zero dependency on an ORM. - Python proficiency explicitly tied to data preparation, training, and evaluation for machine learning pipelines. - Strict Git workflow discipline, maintaining clean commits and structural code review habits. - Familiarity or deep learning trajectory inside ML infrastructure frameworks (personal projects, fine-tuning experiments, or coursework). Skills - Strong independent research skills to learn unfamiliar technical stacks and specialized domains without hand-holding. - Excellent written English communication skills for documentation, thorough code reviews, and technical notes. - High technical agency to fill the gaps given an ambiguous brief, proposing sensible fallback paths independently. - Meticulous attention to detail: you test your own edge cases and ensure work is right the first time. Nice-To-Have - Hands-on PyTorch and Hugging Face model fine-tuning (PEFT/LoRA, Transformers library). - Voice/speech ML engineering background (STT, TTS, or end-to-end voice pipeline tuning). - GPU infrastructure management capabilities (self-hosted GPU servers, CUDA, resource monitoring). - Front-end data visualization expertise (Tailwind CSS, Radix unstyled primitives, complex dashboard trend charting). - Automated document report generation systems (PDF, Excel, Word exports). - DevOps exposure: Docker containerization, multi-stage builds, and automated CI/CD pipelines. - Prior domain exposure to capital construction, industrial software, or engineering project controls. Success Metrics - Day 30: Local environment completely running, 5–8 production PRs successfully merged, full data tracing verified from the database to the UI, and basic domain familiarity achieved. - Day 60: Autonomously implementing core features, writing raw SQL migrations confidently, handling active production bugs, and launching initial LLM fine-tuning experiments. - Day 90: Decomposing broad feature briefs into standalone technical tasks, proposing architecture modifications, showing full-stack comfort, and actively contributing to voice AI and ML infrastructure pipelines. Why This Role Stands Out - Fully remote flexibility across global talent pools. - Direct impact on enterprise assets: Your code directly influences active capital construction programs worth millions of dollars. - Production ML experience: Opportunity to fine-tune LLMs, build real voice pipelines, and manage GPU inference server clusters on actual running systems, not simple demo tools. - Specialized domain depth: Gain high-value expertise in a specialized, multi-billion dollar industrial sector that most developers never get to touch. - Modern, zero-bloat stack: Build with fresh, current tools applied to complex engineering problems without corporate ticket theater or management bottlenecks. How to Apply - Apply with a brief introduction (2–3 paragraphs) explaining your technical background and why this specific intersection of full-stack engineering and ML infrastructure stands out to you. - Links to your active work (GitHub, technical portfolios, or production application code examples). - Your availability profile (Earliest start date, target rate expectations, weekly hours capacity, and timezone location).