• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries • Provide support for online veterinary pharmacy services, including prescription coordination and client education • Schedule and manage appointments across multiple veterinary hospitals • Perform telephone triage, routing urgent and non-urgent inquiries appropriately • Deliver personalized, high-quality client communication via phone, SMS, and email • Accurately document interactions within electronic medical records (EMR) and communication systems • Act as a brand ambassador by adapting communication style to reflect each hospital’s culture • Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience • Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

• Collaborate with practice leadership to develop and implement clinical pharmacy services • Lead clinical review processes for medication use and patient-specific practice needs • Report clinical interventions to practice leadership meetings

• Lead and manage a team of Patient Support Associates • Provide coaching, performance management, and development • Support hiring, onboarding, and training • Motivate team members in both remote and onsite environments • Ensure medication access through refills, prior authorizations, and financial assistance • Manage support across hospitals/clinics to ensure timely patient care • Maintain service level goals and quality standards • Oversee pharmacy workflows (claims, deliveries, coordination of care) • Conduct system audits and manage workflow efficiency • Partner with hospital stakeholders through regular meetings • Lead team meetings, track performance, and identify improvements • Collaborate cross-functionally on projects and process enhancements • Manage PTO, timekeeping, and reporting • Coordinate training and system access • Maintain confidentiality of sensitive healthcare data

Title: Pharmacy Supervisor - Sterile and Non-Sterile Compounding Operations Location: Madison, WI, United States Job Description: Work Schedule: 100% FTE, Monday &ndash; Friday with hours beginning between 6:00 am and 9:30 am. Rotating 25% evening coverage of 12:00 pm &ndash; 8:30 pm. Hours may vary based on the operational needs of the department. Rotating remote pager coverage required. You will work at University Hospital in Madison, WI. Be part of something remarkable Join the #1 hospital in Wisconsin as a leader on our pharmacy team! We are seeking a Pharmacy Supervisor to: - Lead and supervise pharmacy technicians, provide day-to-day operational oversight, staffing coordination, and performance management. - Oversee onboarding, training, and competency development to ensure staff readiness and regulatory compliance. - Monitor performance metrics and lead continuous improvement efforts to enhance efficiency, quality, and service delivery. - Plan, implement, and evaluate operational projects and process improvements in collaboration with pharmacy leadership and interdisciplinary teams. - Maintain and optimize workflow systems, automation, and technology to support safe and efficient medication-use processes. - Ensure compliance with policies and regulatory standards (e.g., TJC, DEA, USP), while supporting medication safety initiatives and providing operational support as needed. - Oversee sterile and non-sterile compounding operations, ensuring compliance with USP <795>, <797>, and <800> standards. - Support environmental monitoring, cleaning and disinfection programs, and related quality assurance activities. - Collaborate on implementation and optimization of compounding technologies, equipment, and workflow processes. At UW Health, you will have: - An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Education - Bachelor of Science in Pharmacy or Doctor of Pharmacy degree. Required - Residency training: PGY2 in pharmacy specialty area of oversight. Preferred - Degree: Master of Science in Pharmacy Administration, Master of Health Care Administration, Master of Business Administration, or other relevant graduate degree. Preferred Work Experience - Three years of relevant work experience, or PGY1 plus one year of relevant work experience, or PGY2. Required - PGY2 in specialty area of oversight plus at least two years of relevant work experience in an academic medical center. Preferred Licenses and Certifications - Licensed as a pharmacist in Wisconsin or eligible (must be licensed by start date). Required - Board certified through the Board of Pharmacy Specialties in specialty are of oversight and/or certification in pharmacy informatics or applicable Epic&reg; applications required to perform job functions. If not certified upon hire, must be certified by 18 months of start date if applicable certification exists. Preferred Our commitment to Social Impact and Belonging: UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. University Hospital in Madison is a Magnet&reg;-designated facility that&rsquo;s ranked Wisconsin&rsquo;s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Job Info - Job Identification47563 - Legal EmployerUniversity of Wisconsin Hospitals and Clinics Authority - Locations 600 Highland Ave, Madison, WI, 53792, US - Job CategoryManagement - Job FunctionPharmacy - Regular or TemporaryRegular - FTE1 - Pay Range$154619.00 - $216467.00 / year