Innovetive Petcare is a culture-first company that provides resources towards redefining the veterinary lifestyle.
Veterinary Client Care and Pharmacy Specialist
Location
United States
Posted
3 days ago
Salary
$18 - $20 / hour
Seniority
Mid Level
Job Description
Veterinary Client Care and Pharmacy Specialist
Innovetive Petcare
• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries • Provide support for online veterinary pharmacy services, including prescription coordination and client education • Schedule and manage appointments across multiple veterinary hospitals • Perform telephone triage, routing urgent and non-urgent inquiries appropriately • Deliver personalized, high-quality client communication via phone, SMS, and email • Accurately document interactions within electronic medical records (EMR) and communication systems • Act as a brand ambassador by adapting communication style to reflect each hospital’s culture • Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience • Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction
Job Requirements
- 2+ years of veterinary experience (required) – technician, assistant, or client service roles
- Strong knowledge of veterinary terminology, hospital workflows, and common medications
- Prior experience in a call center, remote customer service, or client-facing role preferred
- Proficiency with veterinary practice management software (PIMS) and Microsoft Office
- Excellent written and verbal communication skills across phone, text, and email
- Ability to multitask and stay organized in a remote, high-volume environment
- Detail-oriented with strong documentation and problem-solving skills
- Compassionate, proactive mindset with a focus on client satisfaction and patient care
Benefits
- Health, dental, vision, and life insurance.
- Paid time off (PTO).
- Paid parental leave.
- 401k retirement plan with company match.
- Employee discounts and perks.
- Free annual subscription to Calm Health
- Culture first company where FUN is a core value!
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